Justin Conklin
Versailles,MO
Summary
Technology-inclined management professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Compassionate caregiver adept at networking, recruiting, and managing successful teams and individuals for business and home users.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Trained Caregiver
Emerest
09.2025 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with client to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Test Center Administrator
PSI Exams
06.2025 - 07.2025
- Monitored test security and enforced rules.
- Demonstrated thorough knowledge of testing procedures and policies
- Coordinated standardized and individual exams, site organization and scheduling.
- Maintained confidentiality of test results.
- Ensured total security and integrity of exam administration processes.
Seasonal Store Remodel Team
Target
05.2025 - 06.2025
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked on a team and individually to help with fixture setup and complete store remodeling/layout of departments.
Trained Caregiver
FirstLight HomeCare
12.2024 - 04.2025
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
IT Technician
LookFirst Technology LLC
09.2024 - 12.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Configured and tested new software and hardware.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Support Specialist
First Bank of the Lake
06.2024 - 07.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Onboard new hires.
- Utilize admin panels.
- Supports approximately 250+ on-site and remote users.
IOS Field Tech
Lehigh Valley Health Network
10.2023 - 12.2023
- Performed troubleshooting and diagnostics after converting users from Ascom to iOS devices.
- Kept detailed records of interdepartmental inventories.
- Liaised with department heads to schedule equipment rollouts.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Trained and guided new users to equip with skills and knowledge needed to efficiently perform work.
Workstation Deployment/Field Technician
IT Solutions Consulting
09.2022 - 08.2023
- Work within a MSP supporting 11,000+ endpoints across 200+ clients across various industries.
- Build out client workstations according to spec.
- On-site delivery and setup.
- Remote setup.
- Work hand-in-hand with project coordinators.
POS Installation Representative II
Shift4
08.2021 - 09.2022
- Work in conjunction with field techs for remote setup and testing of hardware, software, and accessories utilized with POS equipment.
- Shift4 supports 200,000+ current customers, conducting 3.5 Billion+ annual transactions in excess of $200 billion+ in annual processing.
IT Technician
Lehigh Valley Academy Regional Charter School
10.2020 - 07.2021
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitor ITHelp Google Group to respond to parent and student requests for assistance. Monitor Tech Google Group to respond to staff members requesting technical assistance.
- Break/Fix Chromebooks.
- We support 1800 students as part of an accredited, independent, and non-profit public charter school authorized by the Bethlehem Area and Saucon Valley School districts.
IT Support Technician
St Luke's Penn Foundation
02.2018 - 08.2020
- Ensured courteous and informative documentation of ticket resolutions and correspondences to ensure end users were educated and all issues resolved.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Create and share desktop documentation for tutorials to guide both end users and fellow IT staff.
- Install images onto new PCs and deploy to user after setting up user profiles.
- Work in break/fix environment.
- Change passwords in Active Directory; Change employee positions in AD.
- Four-Time Customer Service Star recipient in company monthly newsletter.
- Provide IT support to 450+ staff members within a behavioral health facility that serves over 19,000 children, adolescents, and adults each year as part of a premier community mental health center.
Associate Store Manager
Caleres
01.2016 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Achieved multiple Customer Service Awards.
Department Manager
Dunkelberger's Sports Outfitters
06.2013 - 01.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Set up visual merchandising of product and stockroom without planograms.
- Aided in other departments of facility including the receiving department of back warehouse which distributes to 3 company stores.
- Assisted buyer in selection of new inventory assortment.
- Ventured around store to provide customer service and assistance in other departments, including but not limited to, apparel, archery, camping, firearms, fishing, and gifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversee the daily operations of a footwear department located within a 50,000 sq. ft. retail facility.
Retail Store Manager
Wolverine World Wide
01.2009 - 07.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store organization, maintenance, and visual standards.
- Oversee the daily operations of a retail store.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Science - Computer Information Systems
Columbia College
Columbia, Missouri, MO12-2017
Skills
- Compassionate client care
- Customer Service
- Retail Management
- Helpdesk services
- Hardware installation
- Technical support
- Software configuration
- User training
- Remote support
- Performance monitoring
- Coaching and mentoring
- Staff recruitment
Accomplishments
- Four-Time Customer Service Star recipient in company monthly newsletter at St Luke's Penn Foundation.
- Five-Time recipient for Customer Service Recognition at Caleres.
- Only exceeds rating amongst Retail Store Managers in District at Wolverine World Wide Inc
Certification
- CompTIA A+
Timeline
Trained Caregiver
Emerest
09.2025 - Current
Test Center Administrator
PSI Exams
06.2025 - 07.2025
Seasonal Store Remodel Team
Target
05.2025 - 06.2025
Trained Caregiver
FirstLight HomeCare
12.2024 - 04.2025
IT Technician
LookFirst Technology LLC
09.2024 - 12.2024
IT Support Specialist
First Bank of the Lake
06.2024 - 07.2024
IOS Field Tech
Lehigh Valley Health Network
10.2023 - 12.2023
Workstation Deployment/Field Technician
IT Solutions Consulting
09.2022 - 08.2023
POS Installation Representative II
Shift4
08.2021 - 09.2022
IT Technician
Lehigh Valley Academy Regional Charter School
10.2020 - 07.2021
IT Support Technician
St Luke's Penn Foundation
02.2018 - 08.2020
Associate Store Manager
Caleres
01.2016 - 01.2017
Department Manager
Dunkelberger's Sports Outfitters
06.2013 - 01.2016
Retail Store Manager
Wolverine World Wide
01.2009 - 07.2012
Bachelor of Science - Computer Information Systems
Columbia College