Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Justin Connors

Hyde Park,NY

Summary

Successful Leader with 20+ years of experience. Have worked from the bottom up. Experience in running multiple locations at once. Successful at hiring and also promoting from within while looking for great talent. Knowledgeable of all departments of the Restaurant/Retail. Looking to obtain a Leadership or Sales role with a successful company that has opportunity for growth.

To be a successful leader in operations management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development.

Overview

17
17
years of professional experience

Work History

Area Manager

ExxonMobil
03.2021 - 05.2025
  • Running Daily Operations of 2 Locations
  • Hiring
  • Ordering
  • Inventory Control
  • Employee Scheduling
  • Work Closely With Vendors To Maintain Proper Product Levels
  • Maintaining Safe Environment

Restaurant Store Manager

Dunkin' Donuts
09.2015 - 03.2021
  • Responsible for monitoring performance/customer service and morale of store employees
  • Responsible for handling disciplinary action and terminations of store staff (when necessary)
  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints
  • Provide ongoing training as needed regarding new products, promotions, policies etc
  • Compliance with all federal, state and local labor laws.
  • Ensure store budget is met per district manager/franchisee
  • Ensure proper execution of new product introductions and marketing programs within the store
  • Complete weekly food and paper inventory
  • Complete DCP and other vendor orders weekly or as needed
  • Complete daily cash management functions (cash reports, deposits etc. in its entirety)
  • Complete weekly schedule for store personnel
  • Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits
  • Responsible for creating store action plans to drive store performance around areas of opportunity
  • Ensuring proper staff levels at all times for optimum scheduled times


Restaurant Store Manager

Tim Hortons & Coldstone Creamery
01.2008 - 09.2015
  • Assisted in managing all aspects of the Restaurant's operations. Ensured that Tim Hortons standards around people, product, cleanliness and exceptional guest experience were met. Assisted in increasing sales growth and profit levels. Scheduling, inventories, product ordering, hiring/recruiting, training, speed of service standards, health and safety a main priority.

Education

High School Diploma -

Houlton High School
Houlton, Maine
06.2007

Skills

  • Customer Service Leadership Hospitality Training Store Management Team Building Quick Service Hiring Budgets Food Safety Inventory Control People Development Time Management Profit Point of Sale Systems Teamwork Strategic Planning Marketing Recruiting Customer Satisfaction P&L Team Leadership Communication Skills Sales

Certifications

  • Responsible Service of Alcohol

     New York State Liquor Authority

     July 2024 - July 2027


  • Tobacco Sales

     New York State Department of Health

     July 2024 - July 2027

Timeline

Area Manager

ExxonMobil
03.2021 - 05.2025

Restaurant Store Manager

Dunkin' Donuts
09.2015 - 03.2021

Restaurant Store Manager

Tim Hortons & Coldstone Creamery
01.2008 - 09.2015

High School Diploma -

Houlton High School

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