Justin Contreras
The Bronx
Summary
Motivated and dependable college student currently pursuing a degree in Business Administration at Bronx Community College with four years of experience in customer service. Experience in team supervision, inventory management, cash handling, and customer relations. Assisted upper management with employee evaluations, interviews, and daily operations while developing strong communication, organizational, and problem-solving skills. Currently seeking opportunities that provide professional growth while continuing to build toward a long-term career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Manager
White Castle
The Bronx, NY
04.2022 - Current
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented workflow improvements to enhance productivity and reduce wait times for customers.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Resolved customer complaints effectively, fostering a positive dining experience and encouraging repeat visits.
- Assisted upper management with interviews and evaluating potential hires.
- Manage cash registers and daily transactions while maintaining accuracy and accountability.
- Conducted regular performance reviews, providing constructive feedback to promote continuous improvement of skills and competencies among the crew members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Science - Business Administration
Bronx Community College
Bronx, NY05-2029
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Time management
- Problem-solving
- Attention to detail
- Money handling
- Computer skills
- Organizational skills
- Critical thinking
- Excellent communication
Certification
- [Food Protection][New York City Department of Health and Mental Hygiene] - [03/2023]
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Crew Manager
White Castle
04.2022 - Current
Associate of Science - Business Administration
Bronx Community College