Justin Cooke
Syracuse,NY
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
Work History
Accounts Manager - Elite
Windstream Communications, Inc.
Syracuse, New York
10.2024 - Current
- Developed successful customer relationships to boost sales opportunities.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
Ambassador
Syracuse Regional Airport Authority
Syracuse, New York
01.2023 - Current
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Adhered strictly to established protocol while interacting with passengers during security checks.
Account Executive
Charter Communications Inc
Syracuse, New York
07.2022 - 03.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified potential new customers through research of industry trends and competitive analysis.
Inbound Business Sales Representative
Charter Communications Inc
Syracuse, New York
08.2018 - 07.2022
- Achieved established sales targets by generating new customer accounts.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Reviewed daily performance metrics such as average wait time, number of calls answered.
Education
Bachelor of Science - Business Economics
SUNY College At Cortland
Cortland, NY05-2002
Skills
- Customer relationship management
- Sales strategy development
- Market analysis
- Account management
- Sales forecasting
- Cross-selling techniques
Affiliations
- Planet Fitness - Guest Member; Personal Fitness Coach
- Kathy's Fit Stop - Member; Personal Strength Training
- YMCA - Member; Personal Fitness
Timeline
Accounts Manager - Elite
Windstream Communications, Inc.
10.2024 - Current
Ambassador
Syracuse Regional Airport Authority
01.2023 - Current
Account Executive
Charter Communications Inc
07.2022 - 03.2024
Inbound Business Sales Representative
Charter Communications Inc
08.2018 - 07.2022
Bachelor of Science - Business Economics
SUNY College At Cortland
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