Justin Cooke
Syracuse
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue by identifying new opportunities and optimizing sales processes.
Overview
2026
2026
years of professional experience
Work History
Sales Performance Specialist
Kinetic
Syracuse, New York
10.2024 - Current
- Train and develop sales representatives to sharpen sales skills
- Assist management with increasing overall team sales
- Assigned to develop teams all across the country, recent assignments include AL, GA, OH, PA, KY, TX, OK, and NY.
- Developed successful customer relationships to boost sales opportunities.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
Ambassador
Syracuse Regional Airport Authority
Syracuse, New York
01.2023 - Current
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Adhered strictly to established protocol while interacting with passengers during security checks.
Account Executive
Spectrum Business
Syracuse, New York
07.2022 - 03.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified potential new customers through research of industry trends and competitive analysis.
Business Sales Representative
Spectrum Business
Syracuse, New York
08.2018 - 07.2022
- Achieved established sales targets by generating new customer accounts.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Reviewed daily performance metrics such as average wait time, number of calls answered.
Account Executive
XPO Logistics
Syracuse, NY
2016 - 2017
- Managed existing client portfolio consisting of over 1200 businesses
- Emphasis on client relationships and increasing revenue
- Responsible for identifying new prospects and accounts
Account Executive
SYR.com/thepoststandard
Syracuse, NY
2013 - 2015
- Prospecting small to medium businesses to market and sell digital and print advertising
- In addition to prospecting new clients I was assigned an existing client base to maintain business relationships and grow revenue
Education
Bachelor of Science - Business Economics
SUNY College At Cortland
Cortland, NY05-2002
Skills
- Customer relationship management
- Sales strategy development
- Market analysis
- Account management
- Sales forecasting
- Cross-selling techniques
Affiliations
- Planet Fitness - Guest Member; Personal Fitness Coach
- Kathy's Fit Stop - Member; Personal Strength Training
- YMCA - Member; Personal Fitness
Timeline
Sales Performance Specialist
Kinetic
10.2024 - Current
Ambassador
Syracuse Regional Airport Authority
01.2023 - Current
Account Executive
Spectrum Business
07.2022 - 03.2024
Business Sales Representative
Spectrum Business
08.2018 - 07.2022
Account Executive
XPO Logistics
2016 - 2017
Account Executive
SYR.com/thepoststandard
2013 - 2015
Bachelor of Science - Business Economics
SUNY College At Cortland