Justin Cowan
Durant,OK
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Craps Dealer
Choctaw Casino & Resort
Durant, OK
05.2021 - Current
- Built rapport with regular patrons by consistently delivering exceptional service, fostering loyalty among casino guests.
- Ensured game integrity through constant vigilance, identifying and addressing suspicious activities or discrepancies.
- Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
- Improved overall casino revenue by effectively managing large sums of money, quickly calculating payouts, and accurately collecting losing bets.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts, promoting proactive problem-solving strategies.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Armed Security Officer
Choctaw Casino & Resort
Durant, OK
12.2018 - 08.2019
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Beverage Supervisor
Choctaw Casino & Resort
Durant, OK
11.2017 - 12.2018
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Coordinated special events and private parties successfully while maintaining excellent service standards during regular business hours.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Barback
Choctaw Casino & Resort
Durant, OK
03.2017 - 11.2017
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Corporal of Marines
United States Marine Corps Reserve
Fort Worth, TX
07.2011 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Denison High School
Denison, TX06-2011
Skills
- Effective teamwork
- Patience and composure
- Quick Decision Making
- Reliability and punctuality
- Advanced math skills
Timeline
Craps Dealer
Choctaw Casino & Resort
05.2021 - Current
Armed Security Officer
Choctaw Casino & Resort
12.2018 - 08.2019
Beverage Supervisor
Choctaw Casino & Resort
11.2017 - 12.2018
Barback
Choctaw Casino & Resort
03.2017 - 11.2017
Corporal of Marines
United States Marine Corps Reserve
07.2011 - 06.2017
High School Diploma -
Denison High School