Justin Creech
Kinston
Summary
Dynamic Executive General Manager with a proven track record at Marianna Nissan, excelling in complaint resolution and problem-solving. Successfully led dealership acquisitions and enhanced customer satisfaction, driving revenue growth through strategic employee training and performance benchmarks. Adept at managing multi-million-dollar renovations while fostering strong vendor relationships.
Overview
8
8
years of professional experience
Work History
Woodworker
McCrummen Construction
06.2024 - Current
- Project Management: constructed, assembled, and installed custom residential and commercial cabinetry to meet client specifications.
- Quality Control: inspected finished cabinetry on-site for detail, hardware, and fixtures, ensuring high standards for customer satisfaction.
- Shop Safety: maintained clean, safe, and organized workspace to promote operational efficiency.
Executive General Manager
Marianna Nissan
03.2023 - 06.2024
- Oversaw daily operations at Nissan and Chevrolet dealerships across two locations, ensuring seamless service delivery.
- Led acquisition of two dealerships, which entailed implementing and executing all new policies and procedures.
- Directed a team of 70 employees across multiple departments, fostering collaboration to meet operational goals.
- Cultivated partnerships with third-party vendors to improve service quality and operational efficiency.
- Resolved customer complaints through direct face-to-face consultations.
- Ensured compliance management with all manufactured programs within the sales, parts, and service departments.
General Manager
Walt Massey Automotive
06.2018 - 08.2022
- Manage day-to-day operations of both CDJR and Nissan dealerships.
- Set performance benchmarks and goals for customer service, cost control, and revenue performance.
- Increased revenue due to the ability to hire, train, and supervise high performing sales staff.
- Develop monthly service and sales goals to drive dealership performance.
- Cultivate relationships with manufacturer representatives to enhance collaboration and support.
- Budgeting for regional and local advertising.
- Oversee multi-million-dollar store-wide renovation ensuring compliance with manufacturer standards.
Education
Aviation Maintenance Technology - Aviation Maintenance
Enterprise Ozark Community College
Ozark, AL01.2004
Skills
- Dispute resolution
- Problem-solving expertise
- Goal orientation
- Cabinet construction
- Wood finishing
- Hardware installation
- Sales strategy
- Customer acquisition
- Employee and customer satisfaction
Skills And Accomplishments
Complaint resolution, Strong problem-solving skills, Goal oriented, Customer acquisition, Satisfaction and retention of employees and customers, As Service Manager broke store record gross numerous times while maintaining Mopar Masters Club (Top 5 Nationwide in customer retention)., As Used Car Manager went into collaboration with Lotpop, implemented a 1st 30-day sales goal for all used inventory and 1st year broke store record for used car sales volume., As General Manager, it broke numerous monthly Nissan sales records., Completely overhauled CSI processes and procedures taking CSI from low 700’s to 950’s., Increased store record for sales gross numerous times., Broke store yearly net record by 23%
References
References available upon request.
Timeline
Woodworker
McCrummen Construction
06.2024 - Current
Executive General Manager
Marianna Nissan
03.2023 - 06.2024
General Manager
Walt Massey Automotive
06.2018 - 08.2022
Aviation Maintenance Technology - Aviation Maintenance
Enterprise Ozark Community College