JUSTIN CROTEAU
Bend
Summary
Career aviation professional with a diverse background that combines entrepreneurial expertise as a woodworking business owner, aviation expertise, program development and instructional excellence as a SERE Specialist in the U.S. Air Force. Proven success in optimizing maintenance operations, reducing aircraft turnaround times, and enhancing inter-department coordination. As a professional instructor, created and revised syllabi. Collaborated with partner nation organizations to develop effective training programs. Experienced in managing finances, creating work order estimates, invoicing, and warranty determination. This unique combination of skills underscores a commitment to operational excellence, exceptional service, and a disciplined, adaptable approach to achieving results in dynamic environments.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Epic Aircraft
10.2023 - Current
- Optimized Maintenance Operations: Reduced aircraft maintenance turnaround time from 16 weeks to six weeks by revamping workflows, enhancing scheduling efficiency, and leveraging available resources.
- Cross-Functional Coordination: Partnered with maintenance teams to ensure timely aircraft servicing, consistently meeting operational goals and minimizing downtime.
- Process Enhancement: Designed and implemented streamlined procedures for delivering maintenance updates, boosting transparency and customer satisfaction.
- Inter-Departmental Collaboration: Improved communication across departments to align maintenance schedules, resulting in reduced delays and heightened operational efficiency.
- Comprehensive Financial Oversight: Created detailed work order estimates, managed customer invoicing processes, and maintained accurate warranty updates to support seamless operations.
Business Owner
Burnt Edge WoodCraft
01.2020 - 04.2023
- Business Formation and Management: Established and operated a sole proprietorship, overseeing all aspects of business operations including production, customer relations, and financial management.
- Financial Oversight: Managed invoicing, budgeting, and expense tracking, ensuring accurate financial records and sustained profitability.
- Marketing and Brand Development: Designed and executed marketing strategies, including social media campaigns and community engagement, to grow brand awareness and increase customer base.
- Custom Woodworking Projects: Delivered high-quality, tailored woodworking solutions, ensuring customer satisfaction through meticulous attention to detail and craftsmanship.
SERE Specialist
U.S Air Force
06.2016 - 06.2022
- Maintenance Management: Maintained 14 off-road utility vehicles, 8 4x4 trucks, and 6 trailers. Responsibilities included fluid changes, owners manual upkeep, belt replacements, snow track installations, and unscheduled repairs.
- Curriculum Support and Instruction: Supported and instructed curriculum at Technical Training School, individually educating over 230 students yearly.
- Financial Oversight: Assisted in overseeing a $35K quarterly section budget and maintained $1.7M in gear and equipment, ensuring all personnel were effectively equipped and all missions were successfully completed.
- Cross-Government Collaboration: Collaborated on communications and projects across three government branches, impacting 12+ different organizations, and helped maintain key public and private sector relationships.
- International Training Program Development: Partnered with team members and a partner nation to design, develop, and implement a comprehensive training program, aligning objectives with mission requirements and enhancing cross-border operational capabilities.
Education
Associate of Science - Aviation Science
Central Oregon Community College
Bend, OR06-2025
ASEL Commercial Pilot, Instrument Rated. RH PPL
Leading Edge Flight Academy
Bend, OR03-2025
A.S - Business Administration
University of Pennsylvania , State College
05-2018
Skills
- Problem-Solving
- Attention to detail
- Strategic forsight
- CRM software proficiency
- Adaptability
- Regulatory Knowledge
- Continuous improvement
- Reading Technical Manuals
- Long term planning
- Team leadership
References
Chris Ringland | Former Supervisor | 509-999-8034
Matthew Maynard | Mentor/Former Supervisor | 714-928-6288
Andrew Kost | Personal/Former Coworker | 440-799-0394
Timeline
Customer Service Coordinator
Epic Aircraft
10.2023 - Current
Business Owner
Burnt Edge WoodCraft
01.2020 - 04.2023
SERE Specialist
U.S Air Force
06.2016 - 06.2022
Associate of Science - Aviation Science
Central Oregon Community College
ASEL Commercial Pilot, Instrument Rated. RH PPL
Leading Edge Flight Academy
A.S - Business Administration
University of Pennsylvania , State College
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