Justin Dargo
Los Alamitos,CA
Summary
Dynamic Technical Specialist at Apple Inc. with a proven track record in resolving complex client issues and managing confidential information. Skilled in legal research and analytical reasoning, I enhance operational efficiency while training teams to excel. Committed to maintaining high standards of compliance and professionalism in fast-paced environments. Detail-oriented professional skilled in multitasking and time management. Known for establishing rapport with clients through clear communication and solution-driven interactions, contributing to high-performance metrics and operational success.
Overview
4
4
years of professional experience
Work History
Technical Specialist (Genius Bar)
Apple Inc.
Los Angeles, USA
10.2023 - Current
- Provided hands-on technical support for Apple hardware and software in high-volume settings.
- Diagnosed and resolved complex technical issues while achieving high customer satisfaction scores.
- Established customer trust through clear communication and solution-oriented interactions.
- Balanced technical accuracy with efficiency to consistently meet performance metrics.
Host
Meat On Ocean
Los Angeles, USA
02.2023 - 10.2023
- Streamlined customer flow and reservations in a fast-paced environment.
- Executed professional customer interactions effectively under pressure.
- Coordinated with staff to ensure smooth guest flow.
- Provided excellent customer service by anticipating customer needs.
Shift Lead / Assistant Manager
Sharetea
Los Angeles, USA
02.2022 - 02.2023
- Led operational shifts to enhance team performance in customer-facing roles.
- Trained new hires to ensure consistent service quality across all interactions.
- Managed inventory preparation and closing procedures for efficient operations.
- Supervised daily operations and ensured efficient workflow among team members.
Education
B.A. - Political Science
University of California, Irvine
Irvine, CA06.2026
Skills
- Technical troubleshooting (Apple ecosystem)
- Client relationship management
- Sales support and customer retention
- CRM documentation and workflow
- Multitasking and time management
- Customer service
- Team leadership
- Technical support
- Effective communication
- Business intelligence
Honors And Leadership
- Top 10 Graduate
- AP Honors
- Speech & Debate State Champion
- Model UN Best Delegation
Languages
Tagalog
Professional
Timeline
Technical Specialist (Genius Bar)
Apple Inc.
10.2023 - Current
Host
Meat On Ocean
02.2023 - 10.2023
Shift Lead / Assistant Manager
Sharetea
02.2022 - 02.2023
B.A. - Political Science
University of California, Irvine