Justin Dawson
IT Tech
Bartlett,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patience and understanding are key. Having the ability to look at a situation from all angles and finding a solution that best fits all parties.
Overview
14
14
years of professional experience
Work History
Technical Administrator
Orgill, Inc
09.2014 - Current
- Delivered Tier 2+ support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to Windows 10 & 11 operating systems.
- Managed Active Directory users, their securities, and their permissions/access.
- Managed Mitel Phone (VoIP) profiles for multiple locations. (Voicemail, Call Forwarding, Hunt groups, Work Groups).
- Managed assets/inventory and procurement.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Intelligence Analyst
US Army
05.2009 - 05.2017
- Produced multi-source intelligence reports and products for higher ranking officials.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Computer Information Science And Technology
Tennessee College of Applied Technology
Jackson, TNHigh School Diploma -
Chester County High School
Henderson, TN05.2007
Skills
- Team leader
- Complex Problem-Solving
- System Administration
- Learning Strategies
- Inventory Control Systems
- Technical Documentation
Timeline
Technical Administrator
Orgill, Inc
09.2014 - Current
Intelligence Analyst
US Army
05.2009 - 05.2017
No Degree - Computer Information Science And Technology
Tennessee College of Applied Technology
High School Diploma -
Chester County High School
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