Justin Díaz Rodríguez
Rex,GA
Summary
Dynamic Shift Leader with a proven track record at Panda Express, excelling in team leadership and customer service. Skilled in cash handling and problem-solving, I enhanced customer satisfaction ratings through effective complaint resolution and training. Committed to fostering a positive work environment while driving operational success and profitability.
Overview
2024
2024
years of professional experience
Work History
Shift Leader
Panda Express
- Supervised team performance during shifts, ensuring adherence to operational standards.
- Trained new employees on food safety protocols and customer service excellence.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier
American Deli
06.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash and balanced registers at end of shifts to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Mount Zion High School
2535 Mt Zion Pkwy, Jonesboro, GA 30236Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Sales and upselling
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
American Deli
06.2022 - 11.2023
Shift Leader
Panda Express
High School Diploma -
Mount Zion High School