Justin Dionne
Dickinson,ND
Summary
IT professional with extensive experience in technical support and network troubleshooting Services. Demonstrated ability to enhance customer satisfaction through effective problem-solving and communication. Proficient in Microsoft Exchange and ticket management, consistently achieving results in fast-paced environments. Strong work ethic and adaptability, with exceptional interpersonal skills and a proven track record of mastering new skills quickly.
Overview
14
14
years of professional experience
Work History
Site IT Support
Refresco Beverage
11.2022 - 05.2024
- Lead on getting the new security system installed.
- Cameras, door access monitoring software.
- Provided desk-side support of end user issues, educating internal customers when they are setting up or experiencing trouble with software or equipment.
- Handles the installation and maintenance of software and equipment to workstations.
- Ticket management and prioritization, ability to organize self to handle multiple incident requests.
- Troubleshoots internal application issues, research solutions from multiple sources to be resolved.
Americold Logistics
04.2022 - 11.2022
- Call center for Americold employees and customers.
- Support for AS400, High Jump, JDA and I-3pl.
- Account resets printer setups issues with jobs not releasing for shipment.
- Network printer support, Multiple function label printers and thermal.
- Everyday computer support for thin clients, laptops kiosks.
- Asset management SCCM and Active directory.
Alorica
03.2021 - 04.2022
- Troubleshooting of IT hardware and software within the site.
- Compliance to all required security, patching and antivirus updates, created software deployment using SCCM.
- Everyday end user support.
- Afterhours support when needed to support outages, changes, and project work.
- Physical movement of devices Core switch’s, servers.
Basic desktop support
Excel / CompuCom
01.2021 - 03.2021
- Supporting user all over US for Synchrony.
- Reorganized the server room for cleaner more professional look.
- Keep weekly inventory all laptops Chromebook books and equipment.
RHT/GEICO
09.2020 - 12.2020
- Provide support for the LAN technicians as well as end user workstations.
- Resolve basic problems with computer and network systems.
- Install computer and network systems following set procedures.
- Provide basic customer support for computer and network systems.
- Laptop training for new employees and ongoing for current employees.
Remote Service support
HAYS – Northrup Grumman Contract
03.2020 - 07.2020
- Managed high volume incoming calls for remote support including Network connectivity problems, Dual authentication problems, Serviced Duo accounts and Duo management console, SCCM software issues, Active Directory.
- Help Desk technician.
Desktop Support
William's Lea Tag
KC, MO
08.2019 - 12.2019
- Troubleshooting to resolution end user support issues, desktop, and application support.
- Creation of trouble tickets, new hire setups to include Install software, local and network printers, assist in maintaining network, software, performance of internal audits as required.
Desktop Support
Amphenol Printed Circuits
Nashua, NH
05.2018 - 08.2019
- Provided exemplary customer service to all internal and external customers.
- Technical assistance and support related to computer, software, and hardware.
- Diagnosed isolated problem, and implemented solutions, documented processes, proactively identified organizational needs and facilitated communication of solutions.
- Built workstations and hot spares.
- Monitored system performance and provided end-user training.
Senior Desktop / Technical Support
Baker - Kelly IT Services
, TX
03.2011 - 04.2016
- Company Overview: Houston, TX
- Troubleshooting and testing of Windows 7 / 10, networking issues including switch management, supported IOS for phone and tablets, printer configuration (network, multifunction, personal).
- Diagnosed and replaced hardware including: power supply, memory, hard drive, LCD for PC, and laptops.
- Managed call flow and responded to technical support needs of customers, providing end-user training as needed.
- Resolved problems with malfunctioning products, provided followed up and ensured optimal customer satisfaction including proactively researching customer concerns and activating new clients.
- Houston, TX
Senior Desktop / Technical Support
Satterfield & Pontikes Construction
, TX
06.2010 - 10.2010
- Company Overview: Houston, TX
- Provided technical support across multiple mediums to over four hundred users.
- Worked with software including Microsoft Exchange, Active Directory, ticket tracking, Studio Express Viewpoint, Workbench BDD Deployment, and Nuance.
- Standardized and maintained PC build images for all desktop and laptop models.
- Provided support for MS Office Suite and operating systems, configured and setup printers, provided basic network administration, including troubleshooting network issues, installation and testing hardware and software, and solved resource conflicts, and lifecycle management.
- Houston, TX
Education
Computer/Networking -
Brandford Hall Technical College
Windsor, CT06.2006
GED -
H.V.R. High School
Falls Village, CT06-1984
Science in Humin relations Management -
Houston committee college
Skills
- Android
- Microsoft Exchange
- Microsoft Office
- Windows
- Active Directory
- Lotus Notes
- Viewpoint
- Workbench BDD
- Nuance PDF
- PDQ Deploy
- LANDesk
- Azure
- Technical support
- Network troubleshooting
- Software installation
- Ticket management
- Customer service
- Asset management
- End user training
- System monitoring
- Security compliance
- Problem solving
- Documentation practices
- Communication skills
- Research skills
- Organization
- Attention to detail
- Remote office availability
- Multitasking Abilities
- Google drive
- Microsoft Word
- Friendly, positive attitude
- Time management
- Certified Kyocera technician
- OSHA 10 certified
References
References available upon request.
Timeline
Site IT Support
Refresco Beverage
11.2022 - 05.2024
Americold Logistics
04.2022 - 11.2022
Alorica
03.2021 - 04.2022
Basic desktop support
Excel / CompuCom
01.2021 - 03.2021
RHT/GEICO
09.2020 - 12.2020
Remote Service support
HAYS – Northrup Grumman Contract
03.2020 - 07.2020
Desktop Support
William's Lea Tag
08.2019 - 12.2019
Desktop Support
Amphenol Printed Circuits
05.2018 - 08.2019
Senior Desktop / Technical Support
Baker - Kelly IT Services
03.2011 - 04.2016
Senior Desktop / Technical Support
Satterfield & Pontikes Construction
06.2010 - 10.2010
Computer/Networking -
Brandford Hall Technical College
GED -
H.V.R. High School
Science in Humin relations Management -
Houston committee college
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