Justin Domingo
Pearland,TX
Summary
Knowledgeable healthcare professional with experience both inside and outside the office in providing the right patient care to clients. I deliver quality management of patient needs and work diligently with other healthcare professionals to provide proficient and quality services to those in need, Strong marketing skills in increasing patient numbers as well as general sales with clear communication, exceptional customer service, and a drive to grow business.
Overview
10
10
years of professional experience
Work History
Caregiver
Evergreen Health Services
Houston, TX
11.2021 - Current
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and independence for residents.
- Collaborated with healthcare professionals to develop and implement individualized care plans.
- Monitored and documented clients' health conditions, reporting changes to medical staff promptly.
- Implemented infection control measures, maintaining a clean and safe environment for clients.
- Advocated for client needs, ensuring access to appropriate resources and support services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Care Manager
CNE Home Health Services
Houston, TX
01.2019 - 08.2021
- Developed individualized care plans to address patient needs and improve health outcomes.
- Coordinated multidisciplinary team meetings to enhance communication and streamline care delivery.
- Mentored junior staff on best practices for patient assessment and case management techniques.
- Implemented quality improvement initiatives that increased efficiency in service delivery processes.
- Conducted regular patient assessments to monitor progress and adjust care plans as necessary.
- Facilitated training sessions for staff on regulatory compliance and documentation standards.
- Analyzed care management data to identify trends, driving strategic improvements in service offerings.
- Collaborated with external agencies to secure resources, ensuring comprehensive support for patients.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
Store Associate
Steel City Pops
Houston, TX
06.2018 - 01.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Maintained cleanliness and organization of store displays, ensuring an inviting shopping environment.
- Assisted in inventory management and restocking, optimizing product availability for customers.
- Trained new associates on operational procedures and customer engagement strategies, fostering team efficiency.
- Implemented promotional displays to boost sales during peak seasons, enhancing overall store performance.
- Oversaw daily cash handling procedures, ensuring accuracy and accountability in financial transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
Server
Star Cinema Grill
Friendswood, TX
06.2017 - 06.2018
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu offerings and service protocols, improving team performance.
- Collaborated with kitchen staff to coordinate order accuracy and expedite service.
- Resolved guest concerns promptly, maintaining a positive dining experience for all patrons.
- Implemented upselling techniques, contributing to increased revenue for the establishment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Store Associate
Vans
Pearland, TX
11.2015 - 01.2016
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
Education
No Degree - Health Sciences
San Jacinto Community College
Houston, TXNo Degree - Kinesiology
University of Houston
Houston, TXHigh School Diploma -
Glenda Dawson High School
Pearland, TX06-2016
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Patient care
- Dependable and responsible
- Multitasking and organization
- Flexible schedule and availability
- Medical record-keeping
- Team collaboration
- Fast learner
- Clear communication
- Social interaction
Accomplishments
- Documented and resolved a high level of unsigned orders which led to [Results].
Timeline
Caregiver
Evergreen Health Services
11.2021 - Current
Care Manager
CNE Home Health Services
01.2019 - 08.2021
Store Associate
Steel City Pops
06.2018 - 01.2019
Server
Star Cinema Grill
06.2017 - 06.2018
Store Associate
Vans
11.2015 - 01.2016
No Degree - Health Sciences
San Jacinto Community College
No Degree - Kinesiology
University of Houston
High School Diploma -
Glenda Dawson High School