Justin Eads
Fleming Island,FL
Summary
- Full Sail University graduate with a strong background in computer science and technology.
- Skilled C# programmer, experienced in diagnostics, repair, and system analysis with strong attention to detail and a methodical approach; committed to problem resolution and customer satisfaction.
- Quickly learn and master new technologies; successful working in both team and self directed settings.
Overview
9
9
years of professional experience
Work History
IT Field Service Technician II
CompuCom
12.2022 - 06.2024
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases/tickets daily.
- Created and implemented preventive maintenance Processes resulting in fewer repair tickets .
- Developed new and Streamlined existing repair processes.
- Installed, configured and tested new software and hardware; Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment.
Delivery Load Puller
Lowe's Home Improvement
04.2022 - Current
- Accurately and efficiently process delivery orders per daily manifest, review inventory and pull product, resourcing out of stock items
- Package product for customer delivery, visually inspect all pallets to ensure quality, and verify driver manifest aligns with prepared shipments
- Safely operate heavy lifting equipment such as forklifts
- Reduce fulfillment errors by utilizing RF scanners to quickly stage items in appropriate bay
- Perform tasks in other areas as assigned.
Ux Tester
Full Sail University
03.2018 - 01.2020
- Participated in Ux tests and interviews to understand user behavior and optimize end user experience
- Identified design issues that could impede player experiences; resolve problems, then escalate as necessary to appropriate resources
- Read, interpreted and followed written test instructions and procedures to accurately test products
- Troubleshoot technical issues, field inquiries and evaluate user problems using test scripts, personal expertise and probing questions to identify solutions.
IT Helpdesk Support
Conner High School
03.2015 - 01.2017
- Configured hardware, loaded software, and granted permissions to set up work stations for employees
- Performed preventive maintenance on PCs, printers, and servers; supervise maintenance and distribution of student laptops
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
B.S. Computer Science - undefined
Full Sail University
03.2020
Skills
- Proficient in visual scripting, unreal engine blueprint and C#
- Computer Hardware Installation
- VoIP Systems
- Network configuration
- Server maintenance
- Data Entry and Analysis
- Root-Cause Analysis
- Rapid Debugging
- Technical Writing
- System Performance Assessment
- Prototyping
- Project Planning and Management
Timeline
IT Field Service Technician II
CompuCom
12.2022 - 06.2024
Delivery Load Puller
Lowe's Home Improvement
04.2022 - Current
Ux Tester
Full Sail University
03.2018 - 01.2020
IT Helpdesk Support
Conner High School
03.2015 - 01.2017
B.S. Computer Science - undefined
Full Sail University
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