I am highly organized; detail-oriented with good time management and analytical skills and above all else I deliver excellent customer service and have been commended for my knowledge and skills in de-escalating situations and excellent team player and can also work independently.
Overview
9
9
years of professional experience
Work History
Mount Sinai Hospital
Patrols hospital buildings and premises to prevent fire, theft, vandalism, and intruders
Monitor conduct of visitors on hospital premises; conform unauthorized persons for questioning as need
Reports safety and/or fire hazards or security violations
Responds to inquiries for advice or assistance from hospital personnel, and visitors
Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities
Secures and/or unlocks offices and facilities as required
Secures patient valuables or lost and found articles; maintain logs of items received
Maintains established hospital and department policies and procedures, objectives, quality assurance, safety, environmental and infection control
Maintains department supplies and equipment in working order. Requisitions supplies and equipment as needed or informs supervisor of needed equipment
Uses hospital vehicles in the event of an emergency to secure emergency supplies of life saving equipment outside the institution
Provides restraints of psychiatric patients as needed. Escorts personnel to parking lots and hospital buildings
Security Shift Supervisor
Bronxworks
03.2017 - 11.2021
Ensured the security of the premises and perform access control.
Performed regular and frequent foot patrol of the entire facility.
Enforced facility, BronxWorks, and Department of Homeless Services policies.
Advised appropriate supervisors of problems or concerns.
Scheduled daily assignments for subordinates, monitor their performance.
Performed regular and frequent foot patrol of the entire facility.
Assisted Security Coordinator in Safety Monitor performance evaluations, progress reports, disciplinary memos, and shifting assignments.
Interacted with all clients in a professional and productive manner.
performed crisis intervention and addressed operational problems.
Ensured that all incidents on shift are thoroughly investigated and properly documented in the appropriate categories.
Ensured that all Incident Reports, particularly Priority 1 Incidents, are reported to DHS and entered in CARES in a timely fashion.
Supervised and perform all regular client service and reporting tasks.
Scheduled daily and weekly assignments, monitor functions and participate in rotation of task assignments.
Ensured coverage and properly credentialed staff performing duty at all times.
Performed special assignments and shift specific responsibilities as assigned, assuring provision of services compliance with regulations and policies.
Performed additional duties as assigned by Security Coordinator or Program Director.
Team Leader
Securitas Security Service @ Yankee Stadium
04.2013 - 03.2017
Observed and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
Made periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
Controlled access of fans into facility through the admittance process.
Patrolled assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
Protected evidence or scene of incident in the event of accidents, emergencies, or security investigations.
Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
Prepared logs and reports as required.
Checked for proof of identification.
Inspected every bag at entrances
Controlled crowds as required.
Secured the Center’s entrances at the end of operating hours.
Education
Associate's Degree - Accounting
CUNY Bronx Community College
05-2013
Skills
Security Certifications: F80, F02, F03, NYS Fire Guard License, NYS Security License, 8 hour annual and 16 hour annual class certificate
Computer Skills: Microsoft Word, Excel, PowerPoint, HTML, CSS, and Final Cut Pro, Outlook, NYC Department of Homeless Services (DHS) CARES system
Languages: Fluent in Spanish (Reading, writing, and speaking)
Core Qualities: Determined, Interpersonal skills, Exceptional leadership, Effective problem solving
Other Certifications: Mandated Reporting, Registered Narcan, CPR First Aid Certified, Trauma informed