Exceptional technical skills and a passion for innovation. Proven track record of designing, implementing, and troubleshooting complex network infrastructures. Committed to delivering exceptional customer service and exceeding project goals on time and within budget. Skilled in network security, performance optimization, and emerging technologies, and dedicated to expanding knowledge and skills to ensure maximum performance and results. Provides training, support, and guidance to team members and clients with a focus on innovation and creative problem-solving.
Demonstrated exceptional expertise in installing fiber for both residential and commercial applications, serving as a lead technician and guiding the team to achieve exceptional results. Successfully assisted management with workload planning, ensuring timely and budget-compliant project completion.
Transitioned from a field technician to a managerial role, managing the end-to-end hiring process for new technicians, overseeing their setup for fieldwork, and coordinating practical, hands-on training. Verified technicians' adherence to accurate bill codes, ensuring proper compensation and budget compliance.
Demonstrated a comprehensive understanding of safety requirements when working on the road and near traffic, strictly adhering to all relevant safety regulations and protocols. Proven ability to train new hires, ensuring they receive proper and correct training, can work independently, and possess the skills and knowledge to excel in their role.
Seasoned IT Technician with a proven history of delivering top-tier hardware support and client service. Proficient in copper and fiber cable installation, along with adept network setup skills. Dedicated to providing swift and efficient service, evidenced by a robust track record of closed tickets.
Simultaneously served as a Project Manager for multiple government-level initiatives in high-security environments. Notable achievements include orchestrating a successful network overhaul of the Washington State IRS building and securing a contract for the Oregon Senator's office. Demonstrated strong leadership skills with meticulous attention to detail, ensuring timely and budget-compliant project completion.