Justin Etheredge
Saint Augustine,FL
Summary
Strategic Merchandising Assistant Store Manager with strong expertise in vendor relations and team leadership. Enhances customer service and optimizes recruitment processes while supporting contractors, builders, property managers, and DIY customers. Excels in managing complex orders and ensuring timely fulfillment through effective coordination and inventory management.
Overview
6
6
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's
Saint Augustine, FL
11.2023 - Current
- Collaborated with vendors to ensure timely delivery of merchandise and supplies.
- Monitored customer feedback to improve service quality and store environment.
- Led recruiting, hiring, and training of new employees to build a capable team.
- Addressed customer concerns promptly and professionally to maintain strong relationships and improve satisfaction.
- Build and Maintain relationships with Contractors, Builders, and Property Managers.
- Provide full leadership over the entire store.
- Collaborated with specialty and operations departments to enhance team collaboration and streamline processes.
Department Sales Floor Supervisor
Lowe's
Saint Augustine, FL
07.2022 - 11.2023
- Supervised team of sales associates, delegating tasks, providing guidance and feedback, and evaluating performance.
- Maintained cleanliness of sales floor area, ensuring a safe shopping environment for customers.
- Resolved conflicts between customers and staff members through active listening skills and problem-solving techniques.
Appliance Sales Specialist
Lowe's
Saint Augustine, FL
01.2022 - 07.2022
- Assisted customers in selecting appliances based on needs and preferences.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Maintained department and showroom with neat and orderly displays.
Sales Associate
Lowe's
SAINT AUGUSTINE, FL
02.2020 - 07.2022
- Welcomed customers and delivered outstanding service to enhance shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Restocked shelves to maintain product availability and support customer needs.
Education
High School Diploma -
Allen D Nease Highschool
Nocatee, FL05-2018
Skills
- Visual merchandising
- Inventory management
- Sales processing
- Vendor relations
- CRM software
- Recruitment and training
- Team leadership
- Conflict resolution
- Time management
- Customer service
- PPE use
- Self-Directed
- Friendly, positive attitude
- Microsoft outlook, word, and Excel
Timeline
Merchandising Assistant Store Manager
Lowe's
11.2023 - Current
Department Sales Floor Supervisor
Lowe's
07.2022 - 11.2023
Appliance Sales Specialist
Lowe's
01.2022 - 07.2022
Sales Associate
Lowe's
02.2020 - 07.2022
High School Diploma -
Allen D Nease Highschool