Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justin Evans

Summary

Dynamic professional with a proven track record at Alaska Airlines, excelling in team leadership and operational oversight. Recognized for driving DEI hiring initiatives and achieving top-tier customer experience. Expertise in inventory management and compliance, complemented by a strong ability to develop talent and enhance team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Concierge /Admin/ Supervisor

Alaska Airlines
Queens
08.2018 - Current
  • - Rotated across multiple roles from frontline concierge to operations supervisor.
  • - Supervised day-to-day lounge operations including staffing and inventory.
  • - Led DEI-aligned hiring, onboarding, and training initiatives.
  • - Ensured compliance with airport safety regulations and internal policies.
  • - Managed vendor communication and maintenance troubleshooting.
  • - Honored with 3-Time Top 1% Beyond Service Award (2021–2023).

Senior Manager

Metro PCS
Orlando
03.2011 - 02.2018
  • - Managed retail operations across multiple stores.
  • - Hired, trained, and developed high-performing sales teams.
  • - Oversaw territory marketing and corporate partnerships.
  • - Received Retail Sales Pinnacle Award for leadership and sales growth.

Flight Attendant

Delta Air Lines
Jamaica
03.2016 - 06.2017
  • - Delivered in-flight safety and exceptional customer service.
  • - Followed FAA protocols and managed emergency procedures.

Education

B.A. - Business Marketing & Administration

Strayer University
Orlando, FL

Skills

  • Team Leadership
  • Operational Oversight
  • Talent Development
  • DEI Hiring
  • Safety & Compliance
  • Customer Experience
  • Inventory & Vendor Management
  • Microsoft Office
  • POS Systems

Certification

  • 3-Time Beyond Service Award – Alaska Airlines
  • Retail Sales Pinnacle Award – Metro PCS
  • Food Protection Certification
  • CRO Compliance Training

Timeline

Concierge /Admin/ Supervisor

Alaska Airlines
08.2018 - Current

Flight Attendant

Delta Air Lines
03.2016 - 06.2017

Senior Manager

Metro PCS
03.2011 - 02.2018

B.A. - Business Marketing & Administration

Strayer University

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