Tyler Bailey
Indianapolis,IN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Concierge Supervisor
JW Marriott
10.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Worked closely with internal and external event planners to facilitate a seamless experience
- Managed and motivated employees to be productive and engaged in work
- Maximized performance by monitoring daily activities and mentoring team members
- Promoted to supervisor within 12 weeks of hire date
- Recruited, interviewed, hired and trained 10+ employees
- Rebuilt the Event Concierge department resulting in a 98% satisfaction rate on ESS surveys for 2024
- Trained multiple contracted MITs
Server/Private Events
Monterey Coastal Cuisine
07.2021 - 10.2023
- Company Overview: Casual fine-dining experience focusing on fresh seafood and sushi
- Trained 10+ new hires on a very small and selective training team
- Coordinated 40+ private and special events
- Formed interpersonal relations with guests, allowing more personalized experiences with each visit
- Delegated appropriate tasks amongst the team to ensure the restaurant is closed properly in the evening, as well as ensure all tasks are completed before the staff leave
- Received many commendations on level of service and hospitality provided throughout guest experience
Server/Bartender
Four Day Ray Brewing
05.2020 - 07.2021
- Company Overview: Industrial style brewery focused on a diverse selection of craft beers
- Prepared both front of house and back of house for successful daily operation
- Exerted excellent multi-tasking and time management skills due to short staffing post COVID-19
Server/Private Events
The District Tap
04.2017 - 03.2020
- Company Overview: Sports bar featuring 60+ different beers on tap
- Orchestrated 40+ on-site private events
- Participated in 5+ off-site banqueted events
- Sports bar featuring 60+ different beers on tap
Education
Bachelor of Science - Nursing
Purdue University Northwest
Hammond, INHigh School Diploma - undefined
Chesterton High School
Chesterton, IN01.2014
Skills
- Effective Communication
- Strategic Issue Resolution
- Meticulous Attention To Detail
- Effective Conflict Resolution
- Team Leadership
- Computer Proficiency
- Customer Relations
- Initiative-Driven Team Member
- Proficient Time Management
- Event Decorating
- Collaborative Teamwork
- Original Concept Development
Certification
- ServSafe Certification
- Liquor License
- Basic Life Support/AED Certified
- WLS Leadership Development Series
JW Marriott Best of the Best
Awarded JW Marriott Best of the Best within 12 weeks of hire date
Timeline
Event Concierge Supervisor
JW Marriott
10.2023 - Current
Server/Private Events
Monterey Coastal Cuisine
07.2021 - 10.2023
Server/Bartender
Four Day Ray Brewing
05.2020 - 07.2021
Server/Private Events
The District Tap
04.2017 - 03.2020
High School Diploma - undefined
Chesterton High School
Bachelor of Science - Nursing
Purdue University Northwest
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