ALVARO DANIEL HERNANDEZ
New Port Richey,FL
Summary
Bilingual Concierge Supervisor and Operations Coordinator with nearly five years of experience in clubhouse and residential community hospitality. Skilled in leading teams, managing daily operations, and coordinating events to enhance resident satisfaction. Strong communicator with a detail oriented approach and a commitment to delivering outstanding customer service in a welcoming, professional environment.
Overview
10
10
years of professional experience
Work History
Concierge Supervisor/Events Coordinator
Kai Community Management
03.2024 - 06.2025
- Lead concierge team by managing staff schedules, training new employees, and overseeing daily clubhouse operations to ensure smooth and efficient service.
- Handle phone inquiries and provide friendly, efficient assistance to residents, guests, and vendors, maintaining high customer satisfaction.
- Organize and assisted in community events, ensuring attention to detail in setup, logistics, vendor management, and on-site support to create memorable resident experiences.
- Maintain facility cleanliness and order, ensuring all amenity areas are guest-ready and compliant with HOA/CDD standards.
- Implement clubhouse policies and procedures, contributing to operational improvements and streamlined communication between staff and residents.
- Supervise concierge staff by delegating tasks effectively and fostering a collaborative, professional environment that supports team growth and high performance.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Lead Concierge
RIZZETTA & COMPANY INC.
02.2022 - 03.2024
- Concierge with a strong customer service background
- Proven ability to manage phone inquiries, providing friendly and efficient assistance
- Detail-oriented in maintaining cleanliness and order within the facility
- Skilled in organizing and overseeing events to create memorable experiences
- Committed to ensuring a welcoming atmosphere and delivering exceptional service to all patrons
- Experience with both CDD & HOA organizations.
Concierge Floater
RIZZETTA & COMPANY INC.
03.2020 - 02.2022
- Provided concierge coverage across multiple clubhouse properties, adapting quickly to different teams, protocols, and resident communities.
- Handled front desk responsibilities, including answering phones, checking in guests, managing amenity reservations, and processing packages.
- Ensured all clubhouse and amenity spaces were clean, orderly, and properly prepared for guest at all times.
- Demonstrated strong time management and adaptability by covering shifts on short notice and balancing varying priorities and task.
- Responded to resident inquiries and service requests professionally and efficiently, building trust and positive relationships with the community.
Recreation Attendant & Camp Counselor
New Port Richey Recreational Center
02.2016 - 08.2020
- Proficient in organizing recreational activities, fostering positive interactions among participants, and ensuring the well-being of campers
- Skilled in leading games, coordinating events, and providing guidance during outdoor adventures
- Demonstrates strong communication and teamwork skills
- Committed to promoting a positive and inclusive atmosphere for all participants
- Trusted to prioritize safety and engage with campers in memorable experiences.
Landscaper and Lead Crew Member
Green Lawn LLC.
02.2015 - 03.2016
- Hardworking with a focus on maintaining outdoor spaces to the highest standards
- Proficient in mowing, edging, and landscaping tasks to enhance the aesthetic appeal of properties
- Skilled in operating lawn care equipment and performing routine maintenance
- Detail-oriented and committed to delivering excellent customer service
- Reliable team player with a strong work ethic and a dedication to creating well-groomed and visually appealing landscapes.
Education
High School -
Ridgewood
New Port Richey, FL01.2015
Skills
- Bilingual
- Attention to detail
- Customer Service
- Leadership
- Effective communication
- Team player
- Intrinsically motivated
- Leadership and team management
- Software proficiency
- Team supervision
- Conflict Resolution
Hobbies and Interests
Musician/ Singer/ Songwriter/ Director a skilled professional who creates and performs music, entertaining audiences through live performances, recordings and events.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Concierge Supervisor/Events Coordinator
Kai Community Management
03.2024 - 06.2025
Lead Concierge
RIZZETTA & COMPANY INC.
02.2022 - 03.2024
Concierge Floater
RIZZETTA & COMPANY INC.
03.2020 - 02.2022
Recreation Attendant & Camp Counselor
New Port Richey Recreational Center
02.2016 - 08.2020
Landscaper and Lead Crew Member
Green Lawn LLC.
02.2015 - 03.2016
High School -
Ridgewood
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