Kelly Hayes
Watson,Indiana
Summary
Skilled event coordinator with a strong emphasis on customer service and team leadership. Proven ability to manage
successful events and promptly meet client needs. Adept in facilitating smooth operations and effective communication among teams and clients.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Event Concierge
Omni Hotels & Resorts
Louisville, Kentucky
07.2024 - Current
- Assisted in planning and coordinating events and meetings for clients.
- Handled guest inquiries and resolved issues promptly and efficiently.
- Maintained event spaces, ensuring cleanliness and proper setup before functions.
- Prepared detailed reports summarizing the success of each event.
- Assisted in the coordination of event details, including catering needs and décor set-up.
- Served as a liaison between clients and internal departments throughout the planning process.
- Maintained a professional attitude while interacting with clients, vendors, staff members and guests during events.
- Resolved any issues or complaints that arose during an event in a calm and professional manner.
Events Intern
Kentucky Derby Festival
Louisville, KY
01.2024 - 05.2024
- Supported team in managing event schedules and timelines.
- Managed registration processes at each event including verifying tickets, distributing badges.
- Provided on-site support during events to ensure smooth operations.
Team Leader
Ford Motor Co.
Louisville, Kentucky
06.1993 - 12.2023
- Led daily operations for team efficiency and productivity.
- Trained new employees on safety and operational procedures.
- Implemented process improvements to enhance team performance.
- Facilitated communication between departments for smooth operations.
- Conducted regular team meetings to address challenges and solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
Event Facilitator
Mellwood Art Center
Louisville, Kentucky
07.2023 - 11.2023
- Collaborated with artists and vendors to enhance event offerings.
- Facilitated communication between team members during events for efficiency.
- Provided on-site support, addressing guest inquiries and concerns promptly.
- Performed troubleshooting tasks if any technical issues occurred during an event.
Education
Manager In Development - Events
Omni Hotels
12-2025
Hospitality Certification - Hospitality Management
Sullivan University
Louisville, KY05-2024
Skills
- Event planning and management
- Customer service excellence
- Team leadership and collaboration
- Effective communication
- Problem-solving strategies
Certification
STAR
Timeline
Event Concierge
Omni Hotels & Resorts
07.2024 - Current
Events Intern
Kentucky Derby Festival
01.2024 - 05.2024
Event Facilitator
Mellwood Art Center
07.2023 - 11.2023
Team Leader
Ford Motor Co.
06.1993 - 12.2023
Manager In Development - Events
Omni Hotels
Hospitality Certification - Hospitality Management
Sullivan University