Zach Olsen
Mason
Summary
Committed to providing outstanding service and support, I've been described as personable and empathetic with exceptional communication skills. I have a strong grasp of customer requirements and conflict resolution, along with heightened problem-solving abilities. My objective is always to foster positive customer relationships and contribute to overall satisfaction and loyalty. Recognized for my dependability and proactive attitude, I consistently work towards achieving both customer and organizational objectives.
Overview
1
1
year of professional experience
Work History
Event Concierge
High Caliber Karting and Entertainment
10.2024 - Current
- Provides exceptional customer service by anticipating needs and exceeding expectations during events.
- I am dedicated to providing meticulous and comprehensive management of all events assigned to me, ensuring seamless communication with event hosts and maintaining a high level of organization, even for large-scale events with hundreds of attendees
- Enhanced guest experience by promptly addressing inquiries and providing personalized event recommendations.
Axpert
High Caliber Karting and Entertainment
11.2023 - Current
- The experience creator for the axe throwing area as well as building and fixing of the wood axe boards
- I’m also responsible for some POS transactions
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Education
Associate of Applied Science - Kinesiology
Lansing Community College
05-2026
Skills
- Customer service
- Strong organization
- Exceptional communication
- Accommodation booking
- Event promotion
- Registration management
- On-site event management
- Strong work ethic
Personal Information
Date of Birth: 06/05/06
Timeline
Event Concierge
High Caliber Karting and Entertainment
10.2024 - Current
Axpert
High Caliber Karting and Entertainment
11.2023 - Current
Associate of Applied Science - Kinesiology
Lansing Community College
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