Samaria Fox
Gloucester,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Event Concierge
Hyatt Regency McCormick Place
Chicago, IL
01.2023 - 11.2023
- Provide support to and working closely to event and sales managers including answering calls and responding to client emails.
- Coordinating responses to any request generated by the onsite contacts then following up to ensure satisfaction
- Served as a liaison between clients and internal departments throughout the planning process and once onsite.
- Verified room and food set at least one hour prior to meeting communicated to the appropriate departments if needed
- Prospect for new catering/event business using a wide variety of methods including phone calls, outside sales calls, and internet prospecting
- Assisted in the coordination of event details, including catering needs and décor set-up.
- Setting up site visits for potential clients to look at the event spaces in the hotel.
Summer Intern/Event Decorator
Amy Cynthia Events
Midlothian, VA
05.2022 - 11.2022
- Designing and putting together vision boards for clients to understand what their event would look like.
- Managed relationships with external vendors related to promotional activities.
- Maintained database of current and prospective customers' information.
- Organized meetings with clients to discuss their needs and offered solutions accordingly.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Attended trade shows, conferences, and other industry events to network with potential partners.
- Worked with team members to promote great customer service and pleasant work environment.
Front and House Staff Member
M&M Restaurant
Petersburg, VA
03.2019 - 10.2022
- Supervising and participating in kitchen and dining area cleaning activities
- Observed and evaluated workers and work procedures
- Helped with the plating of food before the waiters or waitress took it out the kitchen
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks
- Attending all scheduled employee meetings and offering suggestions for improvement
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Performed some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Planned and decorated events happening in the restaurant and outside venues.
Vacation Specialist Coordinator
CETAC Vacations
Williamsburg, VA
10.2020 - 12.2021
- Performed administrative tasks such as filing documents and responding to emails.
- Learning how to use different computer systems such as excel, word, and PowerPoint
- Maintained an up-to-date knowledge of travel industry trends and best practices.
- Emailing clients quotes, prices and information regarding their travel packages.
- Provided detailed information about destinations, attractions, activities and transportation options.
- Assisted customers with vacation planning and booking reservations for hotels, flights, cruises and other travel services.
- Updated customer profiles with contact information, preferences and special requests.
- Processed payments and invoices accurately and in a timely manner.
Education
Bachelor of Science - Hospitality Management
Virginia State University
Petersburg, VA12-2022
Skills
- Time Management
- Event Planning/Decorating Skills
- Culinary Experience
- Leadership
- Communication Skills
- Computer Skills
- Customer Service
- Hospitality
- Administrative Support
Languages
American Sign Language (ASL)
Timeline
Event Concierge
Hyatt Regency McCormick Place
01.2023 - 11.2023
Summer Intern/Event Decorator
Amy Cynthia Events
05.2022 - 11.2022
Vacation Specialist Coordinator
CETAC Vacations
10.2020 - 12.2021
Front and House Staff Member
M&M Restaurant
03.2019 - 10.2022
Bachelor of Science - Hospitality Management
Virginia State University
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