Megan Pollard
Phoenix,AZ
Summary
Driven by a strong work ethic and exceptional communication skills, I excelled at Hyatt Regency Phoenix by proactively solving problems, enhancing guest satisfaction, and implementing innovative event solutions. My background in customer service and hospitality, coupled with a knack for effective problem-solving, consistently delivers impactful results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Event Concierge
Hyatt Regency Phoenix
Phoenix, AZ
08.2022 - Current
- Identified potential issues in advance and implemented solutions proactively to avoid disruptions during events.
- Increased overall guest satisfaction through timely communication of updates and changes in event schedules or venues.
- Implemented innovative ideas that elevated the overall atmosphere of each event, earning positive feedback from guests and clients alike.
Front Desk Agent
Hyatt Residence Club Sedona, PInon Pointe
Sedona, AZ
11.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Engagement Specialist
St Vincent De Paul Shelter
Phoenix, AZ
09.2020 - 11.2021
- Provided ongoing support to clients throughout their journey, fostering relationships built on trust and mutual understanding.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Facilitated partnerships with local organizations, expanding reach of engagement initiatives.
Public Safety Officer
Phoenix College
Phoenix, AZ
07.2019 - 09.2020
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Monitored surveillance systems for potential threats or suspicious behavior, reporting findings to appropriate authorities for further investigation.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Patrolled assigned areas to check perimeters and public roads for signs of disturbance.
Education
Glendale Community College
Glendale 08.2016 - 05.2017
Phoenix College
Phoenix, AZ 08.2018 - 05.2019
High School Diploma -
Apollo High School
Glendale, AZ05.2016
Skills
- Exceptional communication
- Detail-Oriented Planning
- Strong Work Ethic
- Customer Service
- Excellent Multitasking
- Hospitality
- Effective problem solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
Accomplishments
Recognized as employee of the month, Hyatt's GEM "Going the Extra Mile" award, 2 times with my 2 years at the Phoenix property.
Mentioned by name and positively recognized in numerous meeting response reviews, as well as in guest experiences survey responses.
Timeline
Event Concierge
Hyatt Regency Phoenix
08.2022 - Current
Front Desk Agent
Hyatt Residence Club Sedona, PInon Pointe
11.2021 - 08.2022
Engagement Specialist
St Vincent De Paul Shelter
09.2020 - 11.2021
Public Safety Officer
Phoenix College
07.2019 - 09.2020
Phoenix College
08.2018 - 05.2019
Glendale Community College
08.2016 - 05.2017
High School Diploma -
Apollo High School