Rider KW Island Concierge

As a full-time event concierge, I worked remote & in office. I am open to a salary wage and or as a free concierge client from my independent company, Rider KW Island Concierge. Using local digital systems of fair harbor, Trusted tours and my private account list for all guest's event bookings( mainly sea related sports, sunset sails, Key West activities, rentals). I have multiple years' experience of business on the island of Key West. Living and working on the island, I have made multiple connections that have led me to work hand and hand with the best companies privately owned & corporate on the Islands of Key West & Stock Island. Companies listed: Sebago, Furry, Bare foot Billy's, Sunset Water sports, The dry Tortuga's, The conch trolleys, Fish Monster, Nate M. Private Charter, Eaton Bikes, Hydro Thunder, KW Jeep Adventures along with multiple marinas ect. I work closely with multiple private charters on the island. I also have connections to artist, wedding planners, restaurant owners, event food supply companies and contact information to multiple restaurants on the island.

• Coordinated with vendors to ensure seamless event setup, execution, and breakdown.
• Maintained detailed records of client preferences, ensuring customized experiences for returning guests.
• Increased overall guest satisfaction through timely communication of updates and changes in event schedules or venues.
• Provided exceptional customer service by anticipating needs and exceeding expectations during events.
• Masterfully managed multiple simultaneous events while maintaining a high level of organization and attention to detail.
• Created engaging social media content promoting upcoming events which drove interest and increased ticket sales.
• Enhanced guest experience by promptly addressing inquiries and providing personalized event recommendations.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Maintained accurate and up-to-date records of guest information.
• Scheduled and confirmed restaurant reservations for guests.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.