Ame Erwin
Dana Point,CA
Summary
Highly skilled hospitality professional with proven success in building guest rapport, overseeing daily operations and delivering first class service in a fast paced environment. Poised with confidence and exceptional work ethic to consistently meet operational best practices and luxury service-driven standards.
Overview
15
15
years of professional experience
Work History
Event Concierge
The Ritz-Carlton, Laguna Niguel
Dana Point, CA
02.2023 - Current
- Analyzed banquet event orders and resumes to gather guest information, determine appropriate set up, timeline, and anticipate guests' needs.
- Met with and welcomed group coordinators prior to the event, addressing and fulfilling any special banquet event arrangements.
- Effectively communicated with MSE, event managers, culinary, audio visual and other departments to ensure seamless operations.
- Attended and actively participated in all relevant meetings, such as pre-conferences, banquet event order reviews, and daily lineups.
Lead Wine Ambassador
McClain Cellars
Laguna Beach, CA
06.2022 - 02.2023
- Delivered exceptional guest service to educate and engage high-profile clients.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and supply orders.
- Ensured accurate tracking of wine and equipment inventory across multiple store locations.
Tasting Room Lead
Biltmore Estate
Asheville, NC
09.2021 - 05.2022
- Enhanced guests' tasting experience and aided in their wine selection process by showcasing expert knowledge of wines to provide tailored recommendations.
- Assumed lead role in tasting room, fostering positive and productive atmosphere for enhanced employee and guest experience.
- Provided prompt and professional resolution to guest issues and concerns, proactively involving manager support when required.
Director of Operations
Ascent Adaptation
Newport Beach, CA
05.2015 - 03.2020
- Oversaw recruitment, training, performance evaluations, and supported team members in meeting organizational goals.
- Optimized continuous growth by maintaining up-to-date knowledge of industry trends in health and hospitality services.
- Effectively delegated daily operational tasks such as opening and closing duties, cleaning, inventory control and supply management.
Owner
Pacific Wave Microcurrent & Massage
Newport Beach, CA
01.2009 - 03.2020
- Created and implemented company initiatives for operational procedures, website development, scheduling appointments and workflow planning.
- Performed various therapeutic modalities for diverse patients, ensuring utmost patient confidentiality and safeguarding medical records.
- Maximized brand identity and generated revenue by promoting business on social media platforms.
- Organized and participated in fundraising events to promote brand awareness and encourage community engagement.
Education
Certified Nurse Assistant -
American Red Cross
Certified Massage Therapist -
Career Networks Institute
Skills
- Expert Level Communication Skills
- Luxury Guest Service
- Organization and Efficiency
- Cross-Departmental Alignment
- Business Operations Understanding
- Creative Problem Solving
- Adaptability and Dependability
- Professionalism and Strong Work Ethic
- Team Leadership
- Growth Oriented Mindset
Accomplishments
Employee of the Month - Biltmore Estate, Asheville, NC (11/01/21)
Timeline
Event Concierge
The Ritz-Carlton, Laguna Niguel
02.2023 - Current
Lead Wine Ambassador
McClain Cellars
06.2022 - 02.2023
Tasting Room Lead
Biltmore Estate
09.2021 - 05.2022
Director of Operations
Ascent Adaptation
05.2015 - 03.2020
Owner
Pacific Wave Microcurrent & Massage
01.2009 - 03.2020
Certified Nurse Assistant -
American Red Cross
Certified Massage Therapist -
Career Networks Institute