Justin Everett
Las Vegas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Sports Betting Analyst
The Betting Predators
04.2015 - Current
- Analyzed data trends to support strategic decision-making and enhance operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve workflow effectiveness.
- Conducted market research to identify emerging trends, informing product development strategies.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Lead Coordinator Contracts
Hilton Resorts Corporation
07.2019 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Contracts Specialist
Diamond Resort International
01.2012 - 02.2013
- Conducted performance reviews and provided feedback to managers on employee performance.
- Streamlined operations by developing and implementing improved contract management processes.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Developed training materials to unify contract management processes and procedures.
Sales Associate
Dollar Rental Car
09.2011 - 01.2012
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers and community to promote long term business growth.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Business Administration And Management
Colorado State University - Pueblo
Pueblo, CO05.2010
Skills
- Team Communication
- Service Coordination
- Project Oversight
- Contract Coordination
- Document Coordination
- Workflow Coordination
- Group Activity Leading
- Microsoft Office
- Overseeing Daily Activities
- Process Knowledge
- Staff Training
Timeline
Lead Coordinator Contracts
Hilton Resorts Corporation
07.2019 - Current
Sports Betting Analyst
The Betting Predators
04.2015 - Current
Contracts Specialist
Diamond Resort International
01.2012 - 02.2013
Sales Associate
Dollar Rental Car
09.2011 - 01.2012
Bachelor of Science - Business Administration And Management
Colorado State University - Pueblo
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