Justin Faverty
Canton
Summary
Customer-focused professional with successful 5-year career in retail industry. Dynamic and successful at applying skills in busy environments.
Overview
6
6
years of professional experience
Work History
Realty Project Coach
Walmart
04.2023 - Current
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders
- Identifies and ensures associate, customer, and supplier concerns are resolved.
- verifying fixture procurement and deliveries from the Regional
Real Estate Warehouse (RREW) are synchronized with project schedules - Directs associates, including third-party supervisors, on process and procedures for project execution
- Monitors sales and project budgets
- Owns and has accountability for Realty execution projects by ensuring scope of work is completed
Lead Pharmacy Technician
Walmart
11.2021 - 04.2023
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
People Lead
Walmart
06.2021 - 11.2021
- Anticipated and responded to emerging business needs by serving as change advocate.
- Advised leadership and personnel on driving HR policies
- Worked with management to create performance measurement and employee development
- Created employee schedules
- Hiring for facility
- Oversaw onboarding of new associates
- Followed up on associate training
Pharmacy Technician
Walmart
01.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, and measured medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Customer Service Supervisor
Walmart
11.2019 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with customer requests to resolve problems.
Customer Service Manager
Walmart
05.2019 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with customer requests to resolve problems.
Training Coordinator
Walmart
06.2018 - 06.2019
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Education
High School Diploma -
Sandy Valley High School
Magnolia, OH05.2018
Skills
- Staff Development
- Workflow Optimization
- Staff Leadership
- Workplace Safety
- Workflow Management
- Policy Enforcement
- Time Management
- Problem-Solving
Timeline
Realty Project Coach
Walmart
04.2023 - Current
Lead Pharmacy Technician
Walmart
11.2021 - 04.2023
People Lead
Walmart
06.2021 - 11.2021
Pharmacy Technician
Walmart
01.2020 - 06.2021
Customer Service Supervisor
Walmart
11.2019 - 01.2020
Customer Service Manager
Walmart
05.2019 - 07.2019
Training Coordinator
Walmart
06.2018 - 06.2019
High School Diploma -
Sandy Valley High School