JUSTIN FAY
Captain / Manager
West Hollywood,CA
Summary
Dynamic hospitality professional with extensive experience in event management and staff training. Demonstrated success in enhancing customer relations and optimizing workflow efficiency. Proficient in POS software and knowledgeable in Old and New World wines, leading to increased repeat clientele through exceptional service.
Overview
23
23
years of professional experience
Work History
Event Captain / Restaurant Captain
Gravitas
Beverly Hills, California
08.2024 - Current
- Coordinated multiple weekly events, logistics, and ensured smooth operations on-site.
- Supervised staff and assigned tasks to maintain workflow efficiency.
- Facilitated communication between clients and team members during events.
- Managed logistics including setup, breakdown, and equipment arrangements.
Server
Koi
West Hollywood, CA
10.2017 - 08.2024
- Guided guests through my version of an Omakase
- Offered a multitude of various sake and cocktail selections
- Built a large number of repeat clientele
Manager
Wally's
Beverly Hills, CA
11.2015 - 11.2016
- In charge of all FOH interviews and new hires
- Facilitated all FOH scheduling
- Generated nightly closing reports along with financials
- Organized pre shift meetings and assisted with executing PDR events
Server Captain / Bartender / Manager
Red O
West Hollywood, CA
02.2012 - 11.2015
- Organized and led training for all servers
- Led and coordinated staff for all off site events
- Controlled all FOH scheduling and in charge of nightly financials
- Advised on and reworked beverage program
Server
Gordon Ramsay at the London
West Hollywood, CA
08.2009 - 12.2011
- Facilitated new employee training
- Learned extensive knowledge about Fine Dining and French cuisine
- Gained extensive knowledge about wine pairings and French vintages
Bartender / Server
BLT Steak
West Hollywood, CA
03.2007 - 06.2009
- Led new employee training
- Studied extensively on Old and New World wines and vintages
- Maintained high marks on reviews and built extensive repeat clientele
Server
Katana
West Hollywood, CA
05.2002 - 12.2006
- Learned about Japanese cuisine / Robata Yaki
- Obtained extensive cold sake knowledge
- Guided guests through my version of an Omakase
Education
Associate of Arts -
Santa Monica College
Santa Monica, CA05-2001
High School Diploma -
Malibu High School
Malibu, CA06-1998
Skills
- POS software proficiency: Toast, Aloha, OpenTable, Micros
- Customer relations management
- Staff supervision and training
- Event management expertise
- Wine knowledge: Old and New World
- Cocktail knowledge: craft and classic
References
References available upon request.
Timeline
Event Captain / Restaurant Captain
Gravitas
08.2024 - Current
Server
Koi
10.2017 - 08.2024
Manager
Wally's
11.2015 - 11.2016
Server Captain / Bartender / Manager
Red O
02.2012 - 11.2015
Server
Gordon Ramsay at the London
08.2009 - 12.2011
Bartender / Server
BLT Steak
03.2007 - 06.2009
Server
Katana
05.2002 - 12.2006
Associate of Arts -
Santa Monica College
High School Diploma -
Malibu High School
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