Justin Felzer
Boynton Beach
Summary
Dynamic Director of Business Development & Operations with 23 years of expertise in mortgage banking and driving business growth. Demonstrated success in surpassing sales targets, optimizing operational processes, and enhancing client satisfaction. Skilled in fostering strategic partnerships and empowering teams to excel. Aiming to leverage extensive industry knowledge to further elevate organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Business Development & Operations
The Felzer Team - A Division of The Mortgage Brothers
12.2015 - Current
- Nominated as South Florida's #1 Mortgage Leader for 2024 by 'Who's Who in America,' recognized as an emerging leader in the mortgage industry
- Increased annual revenue from $500,000 to over $1 million through strategic business development initiatives and operational improvements
- Achieved consistent membership in the Leaders Club by driving loan origination volume and unit production
- Built and supported strategic relationships with real estate agents, resulting in 85% of business sourced from this network
- Conducted 650+ face-to-face meetings with real estate professionals, contributing to record-breaking mortgage transaction volumes
- 500+ top-tier ratings for customer satisfaction and service quality, leading to high referral rates and repeat business, with very few reviews sent while doing business development the last 4 years
- Developed tailored mortgage solutions through comprehensive financial assessments, enhancing client satisfaction
- Led and mentored a high-performing team of mortgage professionals, driving individual and collective sales goals
- Implemented innovative sales strategies that leveraged market trends to increase market share
Education
BBA - Business Administration and Management
The Pennsylvania State University
College Park, PA05.2004
Skills
- Bilingual: Fluent in English and Spanish
- Strong sales and negotiation skills
- Knowledge of mortgage products and lending regulations
- Strategic business development and market penetration
- Leadership and team management
- Excellent communication and relationship-building skills
- Public speaking and motivational training
Certification
- NMLS, 1042431
- MGIC Certification, in calculating Corporate Tax Return Analysis in addition to all other non-self employed types of income
References
Available upon request.
Timeline
Director of Business Development & Operations
The Felzer Team - A Division of The Mortgage Brothers
12.2015 - Current
BBA - Business Administration and Management
The Pennsylvania State University
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