Justin Filpo
Brooklyn,NY
Summary
Results-driven individual with a strong focus on communication and relationship-building. Possessing foundational knowledge of sales techniques, adept at leveraging persuasive communication and negotiation skills to drive revenue growth and foster customer satisfaction. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
4
4
years of professional experience
Work History
Operations
Moncler
10.2024 - Current
- Managed ship mooring operations efficiently, minimizing downtime between voyages.
- Oversaw vendors and managed operations to achieve milestones.
- Streamlined business operations by implementing efficient processes and policies.
- Receiving and packing shipments to and from stores and customers.
- Assisting sales representatives on floor and clients with requests.
Sales Representative
NYC Watches
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Ramp Agent
Airway Cleaners
10.2023 - 03.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 9 daily flights.
Server Assistant
City Experiences Cruises
10.2022 - 09.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Busser
TAO Group
01.2022 - 10.2022
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Shift Supervisor
CVS Pharmacy
05.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Science - Computer Science
Westchester Community College
Valhalla, NY05-2021
High School Diploma -
John Jay Highschool
Cross River, NY06-2019
Certificate of Technical Studies - Microcomputer Technology
PNW BOCES
Yorktown Heights, NY06-2019
Skills
- Operations expertise
- Time management
- Attention to detail
- Clear communication
- Customer service
- Strong work ethic
- Cash handling
- Employee training
- Customer relationship building
- Sales expertise
Languages
English
Spanish
Timeline
Operations
Moncler
10.2024 - Current
Sales Representative
NYC Watches
08.2024 - Current
Ramp Agent
Airway Cleaners
10.2023 - 03.2024
Server Assistant
City Experiences Cruises
10.2022 - 09.2023
Busser
TAO Group
01.2022 - 10.2022
Shift Supervisor
CVS Pharmacy
05.2021 - 01.2022
Associate of Science - Computer Science
Westchester Community College
High School Diploma -
John Jay Highschool
Certificate of Technical Studies - Microcomputer Technology
PNW BOCES
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