Justin Fitzpatrick
Weatherford,TX
Summary
Results-driven Senior Business Analyst with 10+ years of experience in financial services, specializing in performance analysis, regulatory reporting, and digital transformation. Proven ability to translate complex business requirements into actionable insights, improve operational efficiency, and drive change using Agile, SQL, Power BI, Excel, and Scrum methodologies. Known for delivering high-impact solutions that enhance compliance, streamline processes, and support executive decision-making.
Overview
23
23
years of professional experience
Work History
Change Management Senior Analyst
Citi
Irving, TX
11.2020 - 06.2024
- Led change management efforts across Personal Wealth Management, enhancing adoption of new initiatives through structured communication and reporting.
- Produced executive-level reports and presentations influencing leadership decision-making.
- Identified and resolved control gaps in project implementation to mitigate risk and improve audit readiness.
- Collaborated with cross-functional teams to streamline processes and monitor project impacts.
- Conducted data trend analysis across multiple sources to ensure performance alignment.
Business Planning and Analysis Senior Analyst
Citi
Irving, TX
06.2014 - 11.2020
- Maintained and enhanced Collections Performance Management System and iPerform reporting tools.
- Acted as SME for collections data, ensuring regulatory accuracy and system integrity.
- Defined business requirements, wrote user stories, and facilitated UAT in an Agile environment.
- Managed Jira backlogs, participated in sprint planning, and led production releases.
- Authored user guides and workflows to support system upgrades and end-user training.
- Conducted data trend analysis across multiple sources to ensure system performance standards.
- Strengthened continuity of business reporting as the team’s primary point of contact.
Project Specialist
CitiMortgage
Irving, TX
07.2009 - 06.2014
- Maintained employee data systems and streamlined onboarding processes.
- Oversaw entitlement controls, resolving gaps related to user access and compliance.
- Acted as SME for collections onboarding data, ensuring regulatory accuracy and system integrity.
Project Coordinator / Team Leader
CitiFinancial Auto
Irving, TX
06.2006 - 02.2009
- Led a 30-person team in processing auto loans, ensuring regulatory compliance and quality control.
- Authored BRDs and developed testing strategies (SIT/UAT) for operational projects.
- Facilitated change management efforts, from documentation to implementation support.
- Managed employee performance metrics and provided targeted coaching for improvement.
Funding Team Leader
AmeriCredit Financial Services
Arlington, TX
10.2001 - 06.2006
- Led a 30-person team in processing auto loans, ensuring regulatory compliance and quality control.
- Authored BRDs and developed testing strategies (SIT/UAT) for operational projects.
- Facilitated change management efforts, from documentation to implementation support.
- Managed employee performance metrics and provided targeted coaching for improvement.
Education
Masters of Science - Industrial/Organizational Psychology
Capella University
06.2015
Bachelor of Science - Psychology
Troy Unviersity
05.2014
Skills
- Business & Data Analysis
- Agile & Scrum Methodologies
- Regulatory & Risk Reporting
- SQL & Advanced Excel
- Performance Metrics & KPIs
- Stakeholder Management
- Power BI & Data Visualization
- Change & Project Management
Timeline
Change Management Senior Analyst
Citi
11.2020 - 06.2024
Business Planning and Analysis Senior Analyst
Citi
06.2014 - 11.2020
Project Specialist
CitiMortgage
07.2009 - 06.2014
Project Coordinator / Team Leader
CitiFinancial Auto
06.2006 - 02.2009
Funding Team Leader
AmeriCredit Financial Services
10.2001 - 06.2006
Masters of Science - Industrial/Organizational Psychology
Capella University
Bachelor of Science - Psychology
Troy Unviersity