JUSTIN FORD
Camp Springs,MD
Summary
Holds CompTIA Security+, Aws Certified Cloud Practitioner certifications. Analytical and security-focused professional with hands-on experience in delivering advanced IT support within federal environments. Skilled in system imaging, VPN configuration, endpoint hardening, and Active Directory management. Adept at troubleshooting both classified and unclassified networks while supporting high-ranking personnel and critical systems with discretion and technical precision. Experienced in addressing escalated issues and collaborating across departments to ensure seamless I.T operations. Seeking to leverage technical expertise and security acumen in a mission-driven organization as a System Administrator.
Overview
1
1
Certification
7
7
years of professional experience
Work History
System Administrator
Cayuse Technologies - ANGRC
Marlboro, MD
12.2023 - Current
- Administered Windows Server environments supporting enterprise users through active directory, Group Policy, account monitoring, and security compliance.
- Manage Active Directory, DNS, DHCP for 500+ users for local Air force and wide area network environments while maintaining system availability and performance.
- Maintained and optimized Windows and VMware/vSphere infrastructure, including provisioning.
- Installed, configured, patched and maintained windows packages in accordance with organizational security standards.
- Performed Tier 2 and Tier 3 troubleshooting of hardware, software, operating system, and network related issues.
- Used SSH and command-line tools to perform system administration tasks.
System Administrator
22nd Century Inc - ANGRC
Marlboro, MD
11.2022 - 11.2023
- Provided system administrative support for critical systems and applications.
- Assisting in the configuration, monitoring, and maintenance of hardware, software, and networking systems.
- Assisted in mobile device management helping coordinate.
- Troubleshooting and resolving technical issues related to systems and applications.
- Diagnosed and resolved hardware and software issues across user endpoints and networked systems, escalating complex problems as needed.
- Installed and configured enterprise applications and supported software packages, ensuring compatibility and adherence to security standards.
Jr System Administrator/ Senior Technician
CGI Federal (Special Insurance Agency)
04.2019 - 10.2022
- Led diagnostics and resolution of complex hardware and software issues across enterprise systems, ensuring minimal disruption to operations.
- Oversaw ticket creation and escalation protocols using Remedy, maintaining SLA compliance and mentoring junior helpdesk staff.
- Acted as a liaison between technical teams and high-level government stakeholders, including Congressional offices and the White House, to address urgent service inquiries.
- Delivered Tier 1 and Tier 2 support remotely, guiding users through troubleshooting steps and escalating critical issues appropriately.
- Managed installation and configuration of enterprise applications, ensuring compatibility with existing infrastructure and adherence to security protocol.
Education
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus
07.2026
Bachelor of Arts - Criminal Justice
Delaware State University
01.2020
Skills
- Tier 3 Technical Support
- Assured Compliance Assessment Solution
- Secure Endpoint Configuration
- Windows OS Imaging & Deployment
- VPN Configuration & Troubleshooting
- Active Directory Administration
- Endpoint Hardening & Patch Management
- User Account & Access Management
- System Diagnostics & Root Cause Analysis
- Incident Response & Escalation Handling
- Security Policy Enforcement
- Customer Service & End-User Training
- Security Tools: Splunk
- Wireshark
- Nmap
- Nessus
- Metasploit
- Burp Suite
- Systems & Administration: Windows Server
- AD
- Group Policy
- SCCM
- VPN
- RDP
- Linux
- Networking: TCP/IP
- DNS
- DHCP
- LAN/WAN
- VLANs
- Firewalls
- VPN configuration
- Cybersecurity Practices: Access Management
- Endpoint Security
- Patch Management
- Vulnerability Assessment
- Other Tools: ServiceNow
- SharePoint
Certification
- AWS Certified Cloud Practitioner
- CompTIA Security+, COMP001022339009
- Microsoft Certified Azure Administrator Associate, AZ-104
Clearance
Active Top Secret/SCI Clearance
Timeline
System Administrator
Cayuse Technologies - ANGRC
12.2023 - Current
System Administrator
22nd Century Inc - ANGRC
11.2022 - 11.2023
Jr System Administrator/ Senior Technician
CGI Federal (Special Insurance Agency)
04.2019 - 10.2022
Bachelor of Arts - Criminal Justice
Delaware State University
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus