Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Farrell

Apopka

Summary

Strategic and results-driven System Administrator with a proven ability to architect, implement, and optimize scalable IT systems across cloud and hybrid environments. Adept in leveraging automation, AI tools, and low-code platforms to drive operational efficiency and innovation. Experienced in cross-functional collaboration, IT support delivery, and developing secure infrastructures that support business growth, particularly in HR, healthcare, and legal sectors.

Overview

5
5
years of professional experience
1
1
Certification

Work History

System Administrator

DMJ Talent Partners
01.2025 - Current
  • Designed and implemented automated onboarding workflows using Microsoft Power Automate and SharePoint, streamlining setup and access provisioning.
  • Developed a resume-parsing system that analyzes keywords and sends targeted outreach to candidates, increasing HR recruitment efficiency.
  • Integrated tools such as Airtable and Zapier to centralize data workflows and eliminate manual redundancies.
  • Supported secure M365 and Azure environments, resolving escalated support issues and managing access control.
  • Led cybersecurity awareness initiatives tailored to HR data protection requirements.

Help Desk Technician

Enterfusion
07.2024 - Current
  • Administered and supported complex cloud infrastructure and on-premise environments, enhancing reliability and system uptime.
  • Configured and maintained network devices (UniFi, Aruba, Cisco) to ensure seamless connectivity.
  • Delivered high-security technical support for clients in legal and compliance-heavy industries.
  • Maintained a technical knowledge base that improved onboarding and reduced ticket volume.

IT Help Desk Technician

Legacy Vacation Resorts
01.2024 - 07.2024
  • Delivered Tier 1 and Tier 2 technical support, resolving over 15+ weekly network and endpoint incidents.
  • Administered backup systems and supported key IT infrastructure operations.
  • Contributed to infrastructure reliability through ticket triage and root cause resolution.

IT Support & Medical Scribe

House Calls MDs
06.2020 - 01.2024
  • Documented medical visits in EHR platforms while maintaining HIPAA compliance.
  • Provided IT support to clinical staff and maintained endpoint and peripheral systems.

Education

Bachelor of Science - Health Science

AdventHealth University
Orlando, FL
01.2019

Skills

  • Systems & Platforms: Windows Server, macOS, Linux, Active Directory, Entra ID
  • Networking & Security: UniFi, Aruba, Cisco, LAN/WAN, VPN, Microsoft Defender, Proofpoint
  • Cloud Technologies: Microsoft Azure, AWS, SharePoint, Microsoft 365
  • Automation Tools: Power Automate, Zapier, Airtable, PowerShell
  • Support & Management: Endpoint Support, Ticketing Systems, IT Documentation, Tier 3 Troubleshooting

Certification

  • AWS Certified Cloud Practitioner
  • Google IT Support Professional Certificate:
  • - Technical Support Fundamentals
  • - Computer Networking & Systems Administration
  • - Operating Systems & IT Infrastructure
  • - Cybersecurity Fundamentals

Timeline

System Administrator

DMJ Talent Partners
01.2025 - Current

Help Desk Technician

Enterfusion
07.2024 - Current

IT Help Desk Technician

Legacy Vacation Resorts
01.2024 - 07.2024

IT Support & Medical Scribe

House Calls MDs
06.2020 - 01.2024

Bachelor of Science - Health Science

AdventHealth University

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