Michael Rodriguez

Responsible for building and maintaining the Global Enterprise Fabric for the United States Army, including the deployment of enterprise-level storage solutions (such as NetApp), configuration of Cisco FlexPod, and management of a virtual infrastructure utilizing VMware products. Facilitate vendor support communications for issue resolution related to faulty equipment. Contributed to major projects, including a system-wide VMware infrastructure upgrade and redesign. Address and resolve elevated and critical support tickets to ensure SLA compliance. Actively train new staff across various domains, including storage, computing, and virtualization.

Began responsibility for building and maintaining the Global Enterprise Fabric for the United States Army, including deployment of enterprise-level storage solutions (such as NetApp), configuring Cisco FlexPod, and managing a virtual infrastructure with VMware products. Improved DoD STIG compliance by over 200% within 3 months through the implementation of automated processes and enhanced procedures. Managed and resolved critical support tickets, ensuring clear communication with stakeholders and adherence to SLA requirements.

Diagnosed and resolved complex technical issues efficiently, delivering effective solutions that saved time and resources for the United States Navy. Provided comprehensive support for over 400,000 hardware devices used by more than 650,000 U.S. Navy personnel. Contributed to the development and delivery of employee training, enhancing onboarding processes and overall team readiness. Consistently adhered to security protocols and procedures, ensuring compliance with U.S. Navy standards and safeguarding sensitive information.

Demonstrated a strong work ethic and customer service skills in a fast-paced retail environment.