Justin Franklin
Aiken,SC
Summary
Results-driven professional with a solid track record of delivering quality work through effective communication and teamwork. Committed to achieving company goals while providing exceptional service and fostering continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Direct Care Worker
CARESPHRERE
Philadelphia, PA
10.2026 - Current
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted Wheelhouse Homecare clients with bathing, dressing, and grooming routines.
- Supported mobility with transfers, walking, and safe positioning.
- Monitored client conditions and reported changes to supervisors.
- Prepared meals and snacks according to client diets and preferences.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Administered medications according to the care plan.
- Reacted swiftly to emergency situations to ensure client safety. to emergency situations using sound judgment techniques.
- Maintained confidentiality according to agency policies regarding client information.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided companionship and conversation during daily care visits.
- Recorded care tasks and communicated updates with family members.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Encouraged socialization through recreational activities such as group outings and community events.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Transported patients to medical, dental, and personal care appointments.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Instructed family members on how to provide bedside care.
Direct Care Worker
Wheelhouse Homecare
Philadelphia, PA
10.2022 - 10.2026
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Ensured clean and safe environment for patients through regular sanitization of equipment and living areas, promoting health and comfort
- Assisted in meal planning and preparation, ensuring adherence to dietary restrictions and monitoring fluid intake.
- Provided emotional support to patients and their families during challenging times
- Coordinated medical appointments and transportation logistics for patients, facilitating timely access to essential healthcare services
- Recorded patient observations accurately in medical records, highlighting changes in condition or behavior for healthcare team review
- Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals
- Completed light housekeeping tasks to maintain a clean and organized patient living space. such as laundry, dishwashing, tidying up patients' living space for a comfortable environment
Customer Support
Concentrix
Upper Darby, PA
12.2018 - 08.2021
- Provided customer support with ticketing inquiries and troubleshooting issues.
- Managed and monitored customer support tickets, ensuring timely resolution and follow-up.
- Resolved customer spyware issues by diagnosing problems and providing solutions. Provided solutions and support for malware issues. effective solutions and support. Sold internet security products, enhancing customer protection against online threats.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
Tech Support - Maintenance
AAA Realty
Philadelphia, PA
09.2016 - 10.2018
- Executed electronic repairs on various devices, ensuring optimal functionality and customer satisfaction. Oversaw efficient garbage disposal processes to maintain cleanliness., Facilitated on-site moving of furniture and equipment. Executed house cleanup to ensure a tidy environment.
- Oversaw efficient garbage disposal processes to maintain cleanliness.
- Facilitated on-site moving of furniture and equipment
- Executed house cleanup to ensure a tidy environment.
Billable Repair
Aventus Digital
North Myrtle Beach, SC
07.2015 - 06.2016
- Managed billing for customer accounts, ensuring accuracy in refunds and account changes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed and implemented innovative ideas to improve team outcomes.
- Completed day-to-day duties accurately and efficiently.
Shift Leader
Dunkin' Donuts
Aiken, SC
05.2013 - 04.2015
- Supervised crew members during Dunkin' Donuts shifts and maintained smooth store operations.
- Led team in daily operations, fostering collaboration and morale among workers. Communicated effectively with customers to address inquiries and enhance satisfaction. Assigned work schedules to ensure coverage and efficient workflow during shifts. Prepared baked goods overnight to ensure freshness for morning customers., Managed inventory levels to ensure product availability..
- Trained new team members on service standards, POS use, and store procedures.
- Managed cash handling, register balancing, and safe drawer procedures.
Bookkeeping
Aiken SPCA
Aiken County, SC
11.2012 - 02.2013
- Managed accounts payable and receivable for animal shelter, contributing to accurate financial tracking.
- Reconciled bank statements and ledger accounts for SPCA bookkeeping records.
- Recorded donations, grants, and adoption revenue in accounting systems, supporting financial transparency and reporting.
- Oversaw front desk operations, ensuring organized patient records and efficient appointment scheduling.
Education
Aiken High School
Aiken, SCSkills
- Personal care assistance
- Medication administration
- Vital signs monitoring
- Care documentation
- Home health care
- Daily living support
- Care coordination
- Emotional support
- Client safety and first aid
- Professional boundaries
- Critical judgment
- Relationship building
- Quality program protocols
- Healthcare documentation
- Care plan assessment
- Case management experience
- Life skills training
- Self-care promotion
- De-escalation techniques
- Safety sanitation
- Client communication
- Communication tools
- Sales
- Upselling
- Telemarketing
- Customer support
- Technical Support
- Help desk
- Troubleshooting
- Software troubleshooting
- Salesforce
- E-commerce
- Magento
- LAN
- VPN
- DHCP
- Active Directory
- Network Support
- Remote Access Software
- Operating Systems
- Adobe Photoshop
- Microsoft Excel
- Microsoft Access
- Math
- Editing
- Typing
- Photography
- Time management
- Reliability and punctuality
- Adaptive learning
- Social skills development
- Communication skills
- Behavioral management
- Clinical quality program standards
- Telemarketing
- Sales
- Account management
- Technical Support
- Customer support
- Social skills development
- Self-care promotion
- Medical office administration
- Active listening
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Direct Care Worker
CARESPHRERE
10.2026 - Current
Direct Care Worker
Wheelhouse Homecare
10.2022 - 10.2026
Customer Support
Concentrix
12.2018 - 08.2021
Tech Support - Maintenance
AAA Realty
09.2016 - 10.2018
Billable Repair
Aventus Digital
07.2015 - 06.2016
Shift Leader
Dunkin' Donuts
05.2013 - 04.2015
Bookkeeping
Aiken SPCA
11.2012 - 02.2013
Aiken High School