Justin Friedman Viader
Summary
A creative and pragmatic individual with strong analytical thinking skills, able to adapt quickly to changing circumstances. Proven track record of exceeding performance goals and delivering exceptional improvements in operational efficiency.
Aiming to leverage my varied abilities and experiences to successfully execute company objectives and provide unique data-driven insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Operations Support Specialist
Greater Texas Federal Credit Union
05.2024 - Current
- Spearheaded the establishment of a new department, developing procedures, policies, and tools to ensure seamless operations
- Mentored team members, providing guidance and fostering professional growth within the department
- Advised senior leadership with daily, weekly, and monthly reports, contributing to informed decision-making
- Served as liaison between third-party vendors and other departments in the implementation of new systems
- Enhanced operational efficiency by automating tasks, resulting in streamlined workflows across departments
- Utilized Excel to create dashboards to track productivity
Branch Associate I
Greater Texas Federal Credit Union
05.2022 - 05.2024
- Proficiency in Fiserv's DNA and MeridianLink among other systems
- Opened and maintained standard and specialty accounts
- Collaborated on cross-departmental projects, enhancing organizational initiatives and workflows
- Ensured compliance with laws, regulations, and internal policies to maintain operational integrity
- Promoted and matched credit union products and services to members, driving increased member satisfaction
and engagement
Sales Associate
Restoration Hardware
06.2020 - 05.2022
- Achieved over one million in sales in one year as a part-time employee
- Worked flexibly between sales and stock teams
- Managed communication systems
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability
Education
MBA - IT Management
Western Governors University
10.2024
BA - Political Science
Texas State University
05.2022
BAIS - International Relations
Texas State University
05.2022
Skills
- Data Analysis & Visualization
- Operational Strategy
- Microsoft PowerBI
- Microsoft Excel
- Workflow Automation
- Adaptability
- Leadership
Certification
- Data Visualization and Dashboards with Excel & Cognos - IBM Data Analyst Certificate
- Excel Basics for Data Analysis at IBM Data Analyst Certificate
Timeline
Sr. Operations Support Specialist
Greater Texas Federal Credit Union
05.2024 - Current
Branch Associate I
Greater Texas Federal Credit Union
05.2022 - 05.2024
Sales Associate
Restoration Hardware
06.2020 - 05.2022
- Data Visualization and Dashboards with Excel & Cognos - IBM Data Analyst Certificate
- Excel Basics for Data Analysis at IBM Data Analyst Certificate
MBA - IT Management
Western Governors University
BA - Political Science
Texas State University
BAIS - International Relations
Texas State University
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