Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

José Alfredo Ramos

Atlanta,GA

Summary

Driven and results-oriented professional with a passion for operational excellence and continuous improvement. Strong analytical thinker with a commitment to understanding the "why" behind decisions and processes. Experienced in developing automation solutions and data visualizations that enhance accuracy, efficiency, and strategic decision-making. Adaptable, growth-focused, and dedicated to learning and delivering high-impact results in fast-paced environments.

Overview

15
15
years of professional experience
2026
2026
years of post-secondary education

Work History

Sr Specialist Applications Development

AT&T Mobility
01.2018 - Current
  • Partner with leadership teams to collect and analyze employee data, identifying trends and providing actionable insights to reduce terminations due to attendance issues.
  • Produced daily and weekly reports covering absences, callouts, and overtime to ensure accurate payroll.
  • Developed automation tools for Attendance and Payroll teams, reducing over 3,500 manual work hours weekly and increasing coding accuracy to 99%.
  • Created data dashboards and streamlined reporting using VBA macros and MS Access, enhancing executive-level reporting and decision-making.

Attendance Manager

AT&T Mobility
01.2010 - 12.2018
  • Managed remote clerical support teams across the country, ensuring quality attendance-related recordkeeping.
  • Produced and audited daily/monthly performance reports, maintaining a 99.8% accuracy rate on attendance and FMLA documentation.
  • Built Excel and Access macros to improve reporting workflows and reduce process redundancy.

Customer Service Team Manager

AT&T Mobility
01.2010 - 12.2018
  • Monitored customer service operations, ensuring quality interactions and adherence to performance standards.
  • Guided team members in achieving goals and performance benchmarks while maintaining high customer satisfaction levels.
  • Provided product, service, and promotion training across the team.

Education

Bachelor of Science - Computer Science

Champlain College

Nanodegree - Introduction to Programming, Data Analyst

Udacity
10.2017 - 7 2018

Programming for Everybody, Python Data Structures, Using Python to Access Web Data, Using Databases with Python, Capstone: Retrieving, Processing, and Visualizing Data with Python

University of Michigan via Coursera
10.2019 - 3 2020

Skills

  • Data Analysis & Visualization
  • Visual Basic for Applications (VBA)
  • MS Excel
  • PowerPoint
  • Word
  • Access
  • Microsoft Power Automate
  • Power BI
  • SQL
  • Python
  • Process Automation & Optimization
  • Leadership & Cross-functional Collaboration

Awards

  • AT&T Services Excellence, 2013
  • Key Individual Contributor Awards, 2013
  • Connection Awards, 2023

Timeline

Programming for Everybody, Python Data Structures, Using Python to Access Web Data, Using Databases with Python, Capstone: Retrieving, Processing, and Visualizing Data with Python

University of Michigan via Coursera
10.2019 - 3 2020

Sr Specialist Applications Development

AT&T Mobility
01.2018 - Current

Nanodegree - Introduction to Programming, Data Analyst

Udacity
10.2017 - 7 2018

Attendance Manager

AT&T Mobility
01.2010 - 12.2018

Customer Service Team Manager

AT&T Mobility
01.2010 - 12.2018

Bachelor of Science - Computer Science

Champlain College
José Alfredo Ramos
Built at Zety.com