Justin Froemming
Minneapolis,MN
Summary
Dynamic professional with experience as a Senior Credit Risk Analyst at Target, adept in simultaneous interpretation and conflict resolution. Successfully enhanced cash flow while implementing risk assessment tools to elevate credit evaluation accuracy. Proven ability to manage terminology and provide exceptional client support.
Professional interpreter with several years of experience helping diverse individuals in English, Spanish and Portuguese.
Overview
10
10
years of professional experience
Work History
Interpreter
Arch Language Network
Saint Paul, Minnesota
01.2016 - Current
- Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Organized supplementary materials in English for all students.
- Encouraged students to practice spoken English through role-plays, debates, and discussions.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
Auto Body Technician and Painter
Repairs Commercial llc
Minneapolis, MN
10.2024 - 04.2025
- Executed inspections for completed repair work.
- Prepared and applied body fillers to repair minor damages.
- Mixed paint according to manufacturer's specifications and applied primer, basecoat, and clear coat finishes.
- Ensured quality control in automotive paint and bodywork.
- Revamped vehicle exteriors through sanding, refinishing, and painting processes.
Senior Credit Risk Analyst
Target
Brooklyn Park, Minnesota
01.2018 - 09.2022
- Evaluated loan performance data from various sources to create an overall picture of the company's creditworthiness.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Provided guidance on best practices for underwriting loans in accordance with established policies and procedures.
- Requested financial documents from customers.
- Implemented risk assessment tools and techniques to improve the accuracy of credit evaluations.
Bilingual Customer Service Representative
Target
Brooklyn Park, Minnesota
01.2016 - 01.2018
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints and issues promptly and professionally.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Displayed patience and understanding when dealing with difficult situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained and tracked accurate data using CRM and various computer systems.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Translated customer and internal documents to facilitate actions and resolutions.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided translation assistance for customers with limited English proficiency.
English as a Second Language Teacher
Cambridge International School
Quito
08.2015 - 05.2016
- Evaluated student assignments, papers, and exams.
- Engaged in professional development to improve techniques for managing classrooms effectively.
- Developed lesson plans to teach course materials according to schedule.
- Cultivated relationships with individuals across diverse societal segments.
Education
Bachelor of Arts - English Language And Literature
Andrews University
Berrien Springs, MI09-2018
Skills
- Simultaneous interpretation
- Impactful Analysis
- Terminology management
- Intercultural Communication Support
- Conflict resolution
- Problem solving
- Client support
- Customer service
Accomplishments
- Ironman Texas North American Championship
- Tough mudder
- Marathon
- Ultra marathoner: IAT50, Bandera100
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Affiliations
- Athlete
- Dialogue with others
Timeline
Auto Body Technician and Painter
Repairs Commercial llc
10.2024 - 04.2025
Senior Credit Risk Analyst
Target
01.2018 - 09.2022
Bilingual Customer Service Representative
Target
01.2016 - 01.2018
Interpreter
Arch Language Network
01.2016 - Current
English as a Second Language Teacher
Cambridge International School
08.2015 - 05.2016
Bachelor of Arts - English Language And Literature
Andrews University
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