JUSTIN FULCHER
Ferguson Bath, Kitchen & Lighting Gallery
Billings,MT
1
Certification
17
years of professional experience
Dedicated professional with over 15 years of experience managing operations within time and productivity goals. Practiced at enhancing processes by developing and implementing effective improvements. Talent for forging relationships with colleagues, clients, and leadership. Skilled in training and coaching to drive productivity and work quality. Strategic planning and client relationship management expert.
Work History
Senior Appliance Installer
4 Months- Installed built-in and freestanding appliances according to manufacturer specifications and site requirements.
- Connected water, electrical, and gas lines while maintaining safety and code compliance.
- Inspected job sites for proper measurements, clearances, and installation readiness.
- Operated hand and power tools to complete precise appliance assembly and placement.
- Coordinated with warehouse and delivery teams to ensure accurate, damage-free product handling.
- Explained installation steps and care instructions to customers at completion of service calls.
- Resolved fitment and hookup issues on-site, preventing delays and repeat visits.
- Mentored newer installers on safe practices, efficient workflows, and quality standards.
- Delivered, loaded and unloaded and installed Product or Service.
- Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
- Reduced installation errors by carefully following manufacturer guidelines for various appliances.
Owner/Manager
9 Years 5 Months- Provided leadership for a team of 12 in three locations including training and development.
- Drove revenue with earned sales growing from $100,000 in the first year to over $800,000.
- Delivered hands-on management to execute appliance installs under strict time restraints.
- Reviewed schedule each day to manage workload and ensure timely service.
- Resolved complaints and damages to guarantee resolution.
- Oversaw customer service efforts by working alongside team and answering customer questions.
- Negotiated with vendors to grow business and execute strategic planning.
- Grew company from ground up to three major markets in Austin, TX, Waco, TX & Dallas/Fort Worth, TX and surrounding areas.
- Spearheaded safety guidelines and risk management for employees.
Appliance Installation Manager
2 Years- Spearheaded process improvements to drive efficiency and productivity.
- Evaluated operational records to guide decision-making and slashed expenses with scheduling adjustments.
- Avoided risks by monitoring data and adhered to regulations and standards.
- Oversaw customer service to increase sales and retain key accounts.
- Orchestrated all bottom-line factors including site inspection, material requirements, equipment returns, and program implementation.
- Resolved customer issues to ensure repeat business.
- Directed programs to drive revenue and customer satisfaction.
- Managed marketing efforts for products and services to drive revenue.
Owner/Manager
5 Years- Oversaw hiring efforts to select top-performing employees.
- Executed training and mentorship to ensure proficient customer service and drive sales.
- Achieved budget goals by monitoring expenses and executing budget projections.
- Analyzed data to meet long-term goals including sales price and operating costs.
- Coached team during weekly team meetings and assigned projects to employees based on competencies.
- Collaborated with several partnered 3PL's such as Diakon, UST, XPO, and FSA.
- Drove productivity by planning and coordinating routes within territory to maximize efficiency and time in the field.
- Built partnerships with local organizations to increase company offerings and improve services.
Police Officer
1 Year- Achieved safety goals by monitoring and investigating unusual activities.
- Managed essential paperwork for preliminary investigations as a first responder to crime scenes.
- Delivered lifesaving interventions by responding quickly to dispatch and taking appropriate action at crime and disaster scenes.
- Adhered to strict regulations while executing job duties such as directing traffic, analyzing traffic accidents, conducting field sobriety tests, and writing arrest reports.
- Achieved organizational goals by patrolling designated districts in patrol cars and on foot.
- Searched vehicles, buildings, homes, and property for evidence and stolen property.
- Managed data including organizing and recording facts to prepare incident reports.
Appliance Installer
2 Years- Utilized industry knowledge to examine buildings and project specifications to determine measurements and dimensions.
- Installed all types of household appliances from base builder packages, to high-end packages like subzero/wolf, and thermador while ensuring functionality.
- Noted for being a team player by assisting other installers as needed.
- Loaded/unloaded product safely into delivery trucks and into customer’s homes.
Education
Skills
Clear communication supported strong team alignment and stakeholder understanding.
Training and development strengthened workforce capability.
Regulatory compliance maintained consistent adherence to requirements.
Innovative solutions improved problem solving and process quality.
Team building and leadership improved collaboration and direction.
Project management kept work organized and on schedule.
Safety and risk management supported safer operations.
Goal achievement reflected consistent progress and strong follow-through.
Cross-functional collaboration improved coordination across departments.
Sales and marketing supported business growth and market reach.
Certification
Texas Appliance Installers License, Subzero Certified, Jenn Air Certified
Timeline
Senior Appliance Installer
Ferguson Bath, Kitchen & Lighting Gallery
06.2026 - CurrentRead More
Owner/Manager
PREMIER HOME SERVICES
01.2017 - 06.2026Read More
Appliance Installation Manager
TRI SUPPLY
01.2015 - 01.2017Read More
Police Officer
SEVEN POINTS POLICE DEPARTMENT
01.2011 - 01.2012Read More
Owner/Manager
LONE STAR APPLIANCE INSTALLATION AND SERVICES
01.2010 - 01.2015Read More
Appliance Installer
BUILDERS CHOICE INSTALLATION
01.2010 - 01.2012Read More
Navarro College Police Academy With Texas Peace Officer License
Read More