Justin Gaona
Repossession Agent/Tow Truck Operator
Plano,TX
Summary
Physically fit Truck Driver works great with wheel lift, flat bed, and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. Responsible Agent brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries or recoveries without damages. Maintains clean, neat and professional vehicle at all times as well as a clean driving record.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Repossession Agent
Hide And Seek Recovery
Dallas, TX
08.2021 - 08.2022
- Entered client details and notes into system for interdepartmental access and review.
- Deployed license plate recognition software and skip tracing to locate hard-to-find, re-located customers.
- Contacted debtors to discuss past-due accounts and negotiated smooth and easy vehicle laydowns.
- Maintained cleanest truck in entire fleet while having lowest incident and damage claims in entire company.
Tow Truck Operator
Chase Towing & Transport
Lantana, TX
08.2020 - 08.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
Repossession Agent
Dallas County Adjusters
Balch Springs, TX
07.2015 - 08.2020
- Entered client details and notes into system for interdepartmental access and review.
- Deployed license plate recognition software and skip tracing to locate hard-to-find, re-located debtors.
- Contacted debtors to discuss past-due accounts and negotiate surrender of collateral when all leads exhausted.
- Maintained cleanest truck while having lowest damage and complaint rate throughout entire company.
Education
High School Diploma -
Richarte High School
Georgetown, TX 04.2001 - 05.2001
Skills
Dependable and Responsible
Organization and Time Management
Excellent Communication
Problem-Solving
Analytical and Critical Thinking
Self-Motivated
Maintenance and Repair
Decision-Making
Certification
Drivers License Class C
Timeline
Repossession Agent
Hide And Seek Recovery
08.2021 - 08.2022
Tow Truck Operator
Chase Towing & Transport
08.2020 - 08.2021
Repossession Agent
Dallas County Adjusters
07.2015 - 08.2020
High School Diploma -
Richarte High School
04.2001 - 05.2001