Justin Garcia Perez
Ocala
Summary
Front of House Employee with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving in high-pressure situations. Proficient in cash handling and maintaining a clean, welcoming environment, contributing to a positive dining experience.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
08.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FLHigh School Diploma -
West Port High School
Ocala, FL05.2025
Associate of Arts - Biology
College of Central Florida
Ocala, FL05.2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Professional appearance
- Cash handling proficiency
- Attention to detail
- First aid training
- Basic math
- Foreign language skills
- Table setting expertise
- Up-selling strategies
- Time management
- Clear communication
- Health and safety
- Point of sale systems
- Punctuality and reliability
- Order taking
- Greeting guests
- Money handling
- Payment processing
- Stock management
- Building rapport
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
08.2023 - Current
Bachelor of Science - Biology
University of South Florida
High School Diploma -
West Port High School
Associate of Arts - Biology
College of Central Florida
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