Experienced Operations Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Community Associate Role
Department of Homeless services
01.2023 - Current
Culturally sensitive registration, intake, roster tracking, and assessment
Bilingual Spanish/English case management
Referrals to community-based programs and organizations
Coordination with interpretation and translation services
Coordination with the NYC Department of Education on student registration, school placement, attendance, transportation and troubleshooting as needed.
Supervisor of Distribution Operations
USPS
01.2019 - Current
Monitor operational performances data throughout the tour; resolve routine problems, reports unusual operational problems and recommends solutions
Supervise a staff of 25 frontline workers engaged in mail proceedings and distribution activities
Ensures that operation information is complete and accurate, participates in quality assurance related and service performance reviews
Supervises the on-the-job training program for processing and distribution employees on the assigned tour
Investigates accidents, prepares necessary reports; ensures compliance with safety regulations
Provides oversight and input for the facilities operating budget; controls cost within budget allocations.
Mail Handler
USPS
01.2018 - 01.2019
Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union
Maintained records of incoming and outgoing Certified, Insured and Registered mail
Assisted with institutional shipping and receiving procedures to ensure efficiency in mail delivery.
Accounts Payable Coordinator
Learn Educate Success, Inc., (LES EXPRESS)
01.2015 - 01.2017
Manage program’s budget, ensuring four departments remained within budgetary limits
Managed month-end close activities that include reconciling AP module to the balance sheet account, open PO analysis and accrual analysis
Analyzed aging report and advised Controller and Chief Financial Officer weekly on payables needing attention
Managed the processing of vendor invoices while ensuring compliance with internal controls
Reviewed general ledger coding for accuracy and communicated changes to budget holders
Review financial statements and analyze sales revenues, costs, expenses and tax rates for all business units
Create detailed spreadsheets to identify trends and develop forecasts
Prospect and network via face-to-face meetings, telephone and social media outlets with potential sponsors.
Financial Analyst, Intern
AIG
01.2008 - 01.2008
Assisted in the preparation of quarterly consolidated financial statements for AIG Property Casualty’s foreign operations
Developed amortization schedules for Fixed Assets and booked the quarterly amortization expense
Compiled statistical data needed to complete quarterly and annual Governmental filings, related to the company’s Direct Investments Abroad (Form BE-11) and Transactions with Foreign Affiliates (Form BE-577).
Education
Bachelor of Science in Finance -
Southern Connecticut State University
New Haven, CT
05.2013
Skills
Customer Service
Operations Management
Staff Supervision
Financial Management
AIG Life Insurance Internship
Assisted in the preparation of quarterly consolidated financial statements for AIG Property Casualty’s
foreign operations.
Developed amortization schedules for Fixed Assets and booked the quarterly amortization expense.
Compiled statistical data needed to complete quarterly and annual Governmental filings, related to
the company’s Direct Investments Abroad (Form BE-11) and Transactions with Foreign Affiliates
(Form BE-577).