Justin Gervais
Orlando,FL
Summary
Adaptable and creative Customer Success Manager with 2+ years experience, with a background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success. Team player with polished communication skills, including rapport building with the ability to provide technical skills and resources to customers to maximize the value of their products .
Overview
6
6
years of professional experience
Work History
City Mail Carrier
USPS, United States Postal Service
02.2024 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
Medical Receptionist
Premier Cardiology & Vascular Associates Specialist
03.2021 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Sales Associate Manager
FinishLine
03.2019 - 06.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FL07-2022
Skills
- Reliability and punctuality
- Customer relationship building
- Client relations
- Customer account management
- Training and development
- Managing operations and efficiency
- Idea development and brainstorming
- Strategic planning
- Conflict Management
- Excellent communication
- Customer retention
- Project Management
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
City Mail Carrier
USPS, United States Postal Service
02.2024 - Current
Medical Receptionist
Premier Cardiology & Vascular Associates Specialist
03.2021 - 12.2023
Sales Associate Manager
FinishLine
03.2019 - 06.2021
Bachelor of Science - Business Administration
University of Central Florida
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