Justin Gibson
Raleigh,NC
Summary
Dynamic Quality Assurance Representative with a proven track record at Wells Fargo & Company, adept at streamlining processes and enhancing operational performance. Skilled in streamlinign processes and fostering collaboration with management, I drive impactful improvements while maintaining compliance and integrity in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Quality Assurance Representative
Wells Fargo & Company
06.2020 - Current
- Presented findings from audits to management teams, driving improvements in overall operational performance.
- Maintained detailed records of test results, providing valuable data for future process improvements.
- Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
- Performed call audits to monitor regulatory compliance.
Collections Agent
Wells Fargo & Company
Raleigh, NC
04.2016 - 06.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Management Trainee
Aaron's Sales and Lease
Nashville, TN
04.2015 - 04.2016
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Petty Office
US Navy
04.2001 - 04.2015
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
Education
Bachelor Of Arts - History
Columbia College
OnlineSkills
- Quality Assurance
- Supervisor collaboration
- Quality improvement
- Audit processes
- Multitasking Abilities
Timeline
Quality Assurance Representative
Wells Fargo & Company
06.2020 - Current
Collections Agent
Wells Fargo & Company
04.2016 - 06.2020
Management Trainee
Aaron's Sales and Lease
04.2015 - 04.2016
Petty Office
US Navy
04.2001 - 04.2015
Bachelor Of Arts - History
Columbia College