Justin Gonzalez
Miami,FL
Summary
Dynamic professional with a proven track record in hospitality and management, exemplified during my tenure at E11EVEN Miami. Excelled in team leadership and customer service, enhancing guest satisfaction and operational efficiency. Skilled in attention to detail and relationship building, I consistently exceed employer expectations without compromising quality.
Overview
14
14
years of professional experience
Work History
Server Assistant
E11EVEN Miami
Miami
02.2022 - 10.2024
- Greeted customers warmly to provide exceptional.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak hours.
- Maintained a clean and organized area by routinely sweeping floors, wiping surfaces, and removing trash.
- Maintained ice juice and cabbies full at all times during course of the night
- Before shift ends change all lines and cups dried after wiping down all tables with cleaning supplies.
- Dry all cups before shift ends
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other staff members.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Detail Manager
Downtowner Car Wash
Cape Coral, FL
09.2016 - 11.2021
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Tracked income, labor and expenses via Software spreadsheets and generated weekly reports.
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement and growth opportunities.
- Collaborated with sales staff to upsell additional services to customers, increasing overall revenue for the department.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
Road Manager
Lazaro Camejo (Bizzy Crook) Grammy Nominated
Miami, FL
11.2010 - 04.2016
- Implemented inventory management systems to track gear and merchandise accurately throughout the tour duration.
- Safeguarded artist safety by implementing comprehensive security measures during events and travel.
- Reduced overhead costs through effective vendor negotiations on accommodations, transportation, and catering services.
- Organized efficient load-ins and load-outs of equipment, reducing setup time and labor costs for each event.
- Maintained a clean driving record while transporting bands safely between performance locations across thousands of miles.
- Monitored ticket sales data to inform strategic decisions on pricing structures or venue changes as needed.
- Increased artist morale by addressing individual needs or concerns promptly and creating a supportive environment throughout the tour.
- Streamlined communication between artists, agents, and venue staff to ensure smooth event execution.
- Fostered strong relationships with venue staff, ensuring a positive working environment at all tour stops.
Education
High School Diploma - History
Ida A Baker
Cape Coral, FL05.2009
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Cleanliness standards
- Customer Service
- Hospitality service expertise
- Safe Food Handling
- Heavy Lifting
- Supply Restocking
- Flexible Schedule
- Station Preparation
- Cash Handling
- Basic Math
- Performance Improvement
- Memory retention
- Time Management
- Team Leadership
- Guest service
- Relationship Building
- Complaint Handling
- Language Fluency
- Service Bar Restocking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Assistant
E11EVEN Miami
02.2022 - 10.2024
Detail Manager
Downtowner Car Wash
09.2016 - 11.2021
Road Manager
Lazaro Camejo (Bizzy Crook) Grammy Nominated
11.2010 - 04.2016
High School Diploma - History
Ida A Baker