Summary
Overview
Work History
Education
Skills
Timeline
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Justin Gooch

Bernalillo,NM

Summary

Goal-Oriented manager with distinguished experience in HVAC industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures and optimizing employee talent.

Overview

25
25
years of professional experience

Work History

Sales Account Manager

Trane Technologies
06.2022 - 10.2023
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Contacted regular and prospective customers to explain product features and solicit orders.

Area Service Manager

Trane Technologies
03.2018 - 06.2022
  • Established and maintained relationships with regional customers, vendors and contractors.
  • Planned and implemented strategies for improving customer service and satisfaction across region.
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Implemented and enforced regional service quality assurance processes.
  • Designed and implemented regional safety protocols to protect customers and technicians.
  • Monitored regional service operations to confirm compliance with industry standards.

Service Technician Supervisor

Trane Inc.
01.2017 - 03.2018
  • Trained new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Supervised team member performance to meet client deadlines and requirements.
  • Supervised teams, prioritizing tasks and giving feedback for quality control.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Enforced safety protocols for projects to minimize accidents and personnel injuries.

HVAC-R Service Technician

Trane Inc.
01.2003 - 01.2017
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage [Number]%.

Aircraft Fueler

USAF
03.1999 - 12.2002
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Fueled airline equipment according to exact work orders.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Helped team coordinate smooth and safe aircraft movement.

Education

HVAC Certification - HVAC Installation And Repair

CNM
Albuquerque, NM
01.2006

Skills

  • Business Growth and Retention
  • Interdepartmental Collaboration
  • Customer Needs Assessments
  • Product and Service Knowledge
  • Operational Efficiency
  • Business Relationship Management

Timeline

Sales Account Manager

Trane Technologies
06.2022 - 10.2023

Area Service Manager

Trane Technologies
03.2018 - 06.2022

Service Technician Supervisor

Trane Inc.
01.2017 - 03.2018

HVAC-R Service Technician

Trane Inc.
01.2003 - 01.2017

Aircraft Fueler

USAF
03.1999 - 12.2002

HVAC Certification - HVAC Installation And Repair

CNM

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Justin Gooch