Justin Goodchild
Littleton,CO
Summary
Am an individual that is always looking for a challenge and loves diving into the numbers to find where deficiencies being corrected can lead to efficiencies. Have been in the Electronic Security industry for 20 years, dealing with access control, CCTV, and intrusion. Started off as basic technician right out of high school and have worked way up to leadership roles throughout the years. Went to college while working in the industry, so that could further advance career. Was finally given leadership opportunities after completion, and haven't looked back. Have an easy personality to get along with and have built strong relations with team members and customers.
Overview
23
23
years of professional experience
Work History
District Service Manager
Securitas Electronic Security
Denver , CO
09.2018 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Worked with clientele and account managers on conflict resolution to meet their service needs.
- Managed staff of 21 employees across 5 states, overseeing productivity, scheduling, and customer relations.
- Monitored team performance and execution of adhering to SLAs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Service Manager
Kratos Public Safety & Security Solutions
Denver, CO
10.2010 - 09.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained two less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to five employees.
Project Manager Team Leader
Kratos Public Safety & Security Solutions
Denver, CO
09.2012 - 10.2016
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Adhered to industry practices, company standards and safety protocols in work.
- Completed assignments ahead of deadline.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Submitted local jurisdiction permitting and worked with city officials on inspections of installed security systems.
- Worked daily with customers and General Contractors to ensure timely project delivery.
- Engineered system designs for access control and cctv, and worked with Sales to team to present to customers.
Electronic Security Technician
Kratos Public Safety & Security Solutions
Denver, CO
10.2010 - 09.2012
- Installed various types of high-tech security systems such as access control, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Read and understood product manuals and blueprints.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Electronic Security Technician
Henry Brothers Electronics
Denver, CO
09.2005 - 10.2010
- Installed various types of high-tech security systems such as access control, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Read and understood product manuals and blueprints.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO07.2008
High School Diploma -
Bear Creek High School
Denver05.2002
Skills
- Financial and Operational Reporting
- Inventory Management
- Workplace Safety
- New Employee Hiring
- Personnel Skill Assessments
- Employee Relations
- Performance Evaluations
- Service Quality Management
- Budget Controls
- Job Prioritizing
Head Coach Lacrosse
I coach various levels of ages and skills in youth lacrosse. Build relationships with my players and their families, so that i can better build them up as individuals. I teach my players to be better people, not just better players. My motto with all my teams is to Control What You Can Control. I believe that this applies not only in sports, but in life.
Timeline
District Service Manager
Securitas Electronic Security
09.2018 - Current
Project Manager Team Leader
Kratos Public Safety & Security Solutions
09.2012 - 10.2016
Service Manager
Kratos Public Safety & Security Solutions
10.2010 - 09.2018
Electronic Security Technician
Kratos Public Safety & Security Solutions
10.2010 - 09.2012
Electronic Security Technician
Henry Brothers Electronics
09.2005 - 10.2010
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Bear Creek High School
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