JUSTIN G. RICHARDS

• Sort and organize packages according to size and destination for streamlined operations, following all coding procedures and off-loading packages from FedEx vans and trucks.
• Use hand-held scanners and physical logs to accurately track item movements.
• Verify correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Follow verbal and written instructions to properly move and ship products.
• Store and secure packages in designated areas to prevent damage and theft.

• Maintained optimal product freshness through regular inspections and inventory rotation.
• Assisted customers with product selection and provided knowledgeable support on produce items.
• Collaborated with team members to streamline daily operations and improve workflow efficiency.
• Implemented inventory management techniques to reduce waste and enhance stock levels.
• Ensured compliance with health standards by maintaining cleanliness and organization in the department.
• Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Received and unloaded new items upon delivery and checked products for damage and order accuracy.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Seasonal

Assisted adults, diagnosed with autism and other intellectual disabilities, with daily living skills, social skills, educational skills, life skills. This position was part of the Virginia Institute of Autism program, and the adult program ran Monday through Friday, 8am - 4pm.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.

Blue Ridge Autism and Achievement Center was a school for students diagnosed with autism and other intellectual disabilities, such as learning disabilities. In this role, I was partnered with students with Down Syndrome, assisting them with educational tasks, life skills, physical education skills, etc.

• Implemented individualized behavior intervention plans to enhance client engagement and skill development.
• Conducted data collection and analysis to monitor client progress and adjust interventions accordingly.
• Facilitated communication between clients, families, and clinical teams to promote understanding of treatment goals.
• Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
• Worked as part of collaborative team to address changing needs of children and families.
• Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Monitored client progress to provide continued guidance and consistent feedback to families.
• Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.

• Processed customer transactions accurately using point-of-sale systems.
• Assisted in maintaining store inventory levels through effective product management.
• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Conducted regular audits of cash drawers to ensure accuracy in financial transactions.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.