Justin Grier
Information Technology Technician II
Sacramento,CA
Summary
Knowledgeable Information Systems Technician adept at technical troubleshooting, Software application development, and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problem solving.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Information Systems Technician II
City Of Vallejo - Local Government
Vallejo, CA
05.2022 - Current
- Oversaw and assisted in the development, implementation, and data migration of City-Wide ERP system
- Leveraged Python to automate and transform data to be efficiently migrated from OracleDB to Central Square DB.
- Developed Department specific applications to increase productivity and workflow.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Trained users on how to properly operate equipment and software programs.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
Shift Lead/Barista Shift Lead
Peet's Coffee
Sacramento, California
04.2019 - 09.2021
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Business License Customer Service Clerk
City Of Vallejo - Local Government
Vallejo, CA
05.2018 - 10.2018
- Issued receipts and processed refunds, credits or exchanges.
- Checked order details against account information to minimize errors and unnecessary delays.
- Assisted customers with obtaining their Business Licenses by delivering polished and professional support in every interaction.
- Calculated and issued tax and Business license fees.
- Communicated with applicants to provide correct information in the process of obtaining and maintaining their Business Licenses.
Product Sales Specialist
Macy's
San Francisco, CA
11.2016 - 11.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Expanded customer base and boosted profit within product line.
- Automated contact management system, resulting in better client organization and goal alignment.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Computer Science
Sacramento City College
Sacramento, CA 06.2017 - Current
High School Diploma -
Vanden High School
Fairfield, CA 08.2007 - 06.2011
Skills
Software Development
Programming languages: Python, Javascript, C#, HTML, CSS, SQL
System upgrades
ERP implementation
Network, software, and Hardware troubleshooting
Timeline
Information Systems Technician II
City Of Vallejo - Local Government
05.2022 - Current
Shift Lead/Barista Shift Lead
Peet's Coffee
04.2019 - 09.2021
Business License Customer Service Clerk
City Of Vallejo - Local Government
05.2018 - 10.2018
Computer Science
Sacramento City College
06.2017 - Current
Product Sales Specialist
Macy's
11.2016 - 11.2017
High School Diploma -
Vanden High School
08.2007 - 06.2011